Floor Quality Supervisors

About the business

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Melbourne is the city's most luxurious and service-focused hotel that strives for excellence in every element of our guest's experience. It is the city's best five star hotel and is renowned for offering guests an unparalleled level of service unavailable anywhere else in Melbourne.

About the role

You will have the opportunity to work with the Housekeeping Department  This is an exciting opportunity for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated.

This position is an integral part of a high performing hotel team, and a key contributor to the hotel's ongoing success.

Your responsibilities will include: -Floor Quality Supervisor

• Inspect guest and VIP rooms daily to maintain high cleaning standards.
• Record inspection results and follow up on any issues.
• Support and train room attendants to improve performance.
• · Keep corridors, lifts, pantries, and storerooms clean and tidy.
• Report and follow up on maintenance issues promptly.
• Help achieve guest satisfaction goals and uphold service quality.
• Ensure all staff follow grooming and uniform standards.
• Promote teamwork and professional communication.
• Maintain a safe and compliant work environment.
• Be hands-on and able to work weekdays, including weekends and public holidays.
• Responsible for assisting in meeting excellent standards in the Housekeeping Department.

These role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department

Benefits and perks

In return for your expertise and professionalism, you will be rewarded with discount car parking, subsidised staff meals, and opportunities to learn new skills and grow your career.

Skills and experience

For this role, your attributes will be inclusive of the following:

• Exceptional customer service skills
• Quality control
• Clear and effective communication
• Attention to detail
• Self-motivation and discipline
• Natural ability to work within a team environment
• An ability to 'think outside the square', and an inquisitive nature
• Multi-tasking and organisation
• Excellent written and verbal communication skills are essential.
• Previous experience in a similar role preferable.
• Availability to work across any day of the week and work rights that enable you to work up to 36 hours per week across the year.

Previous experience in a similar role is desired. Flexibility with various shifts is required.

If you think this is the right role for you, apply now Come join our team

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.