Customer Support Team Leader

17 hours ago

Parramatta, New South Wales, Australia Xylem Full time $90,000 - $120,000 per year

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.

Key Responsibilities:

  • Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
  • Triages, handles and direct enquiries from customers via phone, email, and website.
  • Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
  • Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
  • Design, implement, and continuously improve standardised business processes to enhance the customer experience.
  • Promote a culture of continuous improvement and customer satisfaction.
  • Ensure operational efficiency through effective systems, reporting, and team engagement.

Skills and Experience:

  • Proven experience in a team leadership role within a customer service or support environment.
  • Previous experience in the Water Industry or demonstrated mechanical aptitude.
  • Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
  • 3–5 years experience in an Engineering or Sales role is highly desirable.
  • Strong passion for process improvement and delivering exceptional customer service.
  • Proficient in ERP and CRM systems; SAP experience is preferable.
  • Safety- and compliance-focused, with a strong understanding of industry standards.
  • Solid people management skills, with the ability to lead, support, and develop team members effectively.

Benefits:

  • Training and Career Development
  • Company Bonus Program
  • Subsidised Health Insurance for you and your immediate family
  • Gym Membership discounts and other wellbeing benefits
  • Company funded Income Protection.
  • Opportunity to make a difference and become part of Xylems volunteer program "Watermark".

Apply Now to become part of a loyal, hardworking team and join us on our journey to solve water

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

  • Team Leader

    2 weeks ago

    Parramatta, New South Wales, Australia MUFG Pension & Market Services Full time $90,000 - $120,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Events Team Leader

    24 hours ago

    Parramatta, New South Wales, Australia Adecco Full time $90,000 - $120,000 per year

    We're looking for an Events Team Leader to manage the planning and execution of organisational events that align with strategic objectives and elevate ADF Careers' brand. Lead a dedicated team, collaborate across departments, and create innovative experiences that engage our audience and deliver impactful results.Details about the ClientADF Careers is the...

  • Manager Complex Customer Communications

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...

  • Project Support Officer

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $134,000 per year

    Project Support OfficerLicensing and Accreditation, Building Commission NSWGrade: Clerk Grade 3/4Location: Parramatta 2 days a week required, other locations may be consideredTerm: OngoingApplications Close: Thursday, 04 September :59am)This is an exciting opportunity to become a Project Support Officer in the Licensing & Accreditation Business Strategic...

  • Customer Support Engineer

    7 days ago

    Parramatta, New South Wales, Australia Xylem Full time $60,000 - $100,000 per year

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Executive Officer, Regulatory Capability

    23 hours ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $145,378 - $168,130 per year

    **Executive Officer - Executive Director, Regulatory Capability and Harm PreventionGrade: Clerk 11/12Salary range: $145,378 -$168,130 + superannuation and leave loadingDuration: Temporary role up to June 2026Applications Close: Wednesday 1st October (9:59AM)Location: Hybrid, 3 days in the office Parramatta or Mckell - open to other locationsAbout SafeWork...

  • Mystery Shoppers Required

    3 days ago

    Parramatta, New South Wales, Australia Undercover Customer Pty Ltd trading as Mystery Customer Full time $20,000 - $40,000 per year

    Want to join a switched-on team of Mystery Shoppers working for one of the top Mystery Shopping companies? Read onMystery shopping provides you with the flexibility to work around your lifestyle and be your own boss This is a fun and varied hobby job that will give you the opportunity to share your customer experiences.Our clients care deeply about their...

  • Customer Success Manager

    18 hours ago

    Parramatta, New South Wales, Australia Constant Security Services Pty Ltd Full time $90,000 - $120,000 per year

    As a trusted provider of security services with exciting plans for growth, we are on the lookout for a proactive and relationship-driven Customer Success Manager to strengthen our service delivery to clients.About the Role:As Constant's Customer Success Manager, you'll take charge of a large frontline team of security professionals (approximately 60 team...

  • Team Leader, Process Control

    23 hours ago

    Parramatta, New South Wales, Australia MUFG Pension & Market Services Full time $120,000 - $180,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Service Designer

    24 hours ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $180,000 per year

    Service DesignerCustomer Experience (CX) & InsightsBuilding Commission NSW Grade: 7/8 Location: Parramatta, other locations considered, in office expectation 3 days per week Term: Temporary until 31st March 2026 About the Building Commission NSWBuilding Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress...