ServiceNow System Administrator, Executive Level 1, Chief Information Officer

• Canberra
• Applications close 31 October
• The salary range for this role is $122,235 - $129,811

About The Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

• Growing innovative & competitive businesses, industries and regions
• Investing in science and technology
• Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.

Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

About The Team
The ServiceNow team operates within the Chief Information Officer division and are responsible for the daily management, maintenance and capabilities of the department's implementation of ServiceNow. Our implementation is hosted within the ServiceNow protected platform, and there are two instances supported by the team. One for internal departmental staff and the other for supporting Shared Services. The team provide services to approximately 14,500 employees across DISR and shared services.

The ServiceNow team is currently made up of Senior administrators, senior and junior developers, Business Analysts and Project Managers.

The opportunity

We are seeking an experienced
ServiceNow System Administrator
with experience in managing the platform, including conducting major family releases. The successful candidate will have hands-on experience in ServiceNow, and a solid understanding of IT Service Management (ITSM) practices. A working knowledge of the ITIL framework will be well regarded.

What's in it for you?

This is a great opportunity to join our ServiceNow team joining a collaborative environment where you'll grow your skills, contribute to meaningful projects and be part of a team that's constantly evolving. It's a great opportunity to learn, innovate, and make real impact while enjoying the journey with supportive and driven colleagues.

Our ideal candidate

Our ideal candidate will be someone who can work both independently and collaboratively, contribute to technical solution design, mentor junior colleagues and liaise effectively with stakeholders to deliver high-quality ServiceNow outcomes

Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work. This reflects the importance we place on our people and on creating a workplace culture where each and every one of us is valued and respected for our contribution. Our ideal candidate adds to this culture and our workplace in their own way.

What you will do

The Successful Candidate Will
Provide high level specialist technical advice on ServiceNow matters including:

• technical matters to ensure no technical debt is incurred in any build
• appropriate patching and upgrade strategies
• appropriateness of technical design of build work
• contribute to technical solution design

Administer The Platform, Performing Tasks Such As

• troubleshoot and resolve incidents
• minor enhancement work
• perform ServiceNow platform configuration activities

Liaise With Our Vendor To

• troubleshoot and resolve incidents
• patch and upgrade the platform
• create / contribute to design and security documentation for new solutions

Communication And Collaboration

• collaborate with a cross-functional agile team including product owners, scrum masters, Business Analyst's, developers, architects, testers and vendors in accordance with stakeholder requirements and broader departmental objectives.
• effectively communicate with technical and non-technical stakeholders, internal and external to the department.
• mentor junior colleagues and liaise effectively with stakeholders to deliver high-quality ServiceNow outcomes.
• Knowledge of the ServiceNow Protected Platform (SPP) is desirable.

Eligibility

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department does currently offer flexible work opportunities for many roles. This vacancy is ACT - Industry House based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

Application information

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 500 words and should align to the key duties listed above.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact or if you require assistance with your application.

Please refer to our Applying for a position information for additional information on how to apply.

Contact Information

For more information regarding this opportunity, please contact Justine Harrington via email on