Service Advisor

1 week ago

Midland, Australia Autoleague Full time

**Midland City Hyundai, Kia and MG** are seeking a customer focused **Automotive Service Advisor** for an exciting opportunity to join our vibrant Service Department.

**The Role**:

- Greet customers warmly, listen attentively to their concerns, and provide professional recommendations for vehicle repairs and maintenance.
- Build long-lasting relationships with customers, ensuring their satisfaction and loyalty to our dealership.
- Schedule service appointments and ensure efficient allocation of resources to meet customer demands.
- Coordinate with the service technicians to provide accurate estimates and timelines for repairs.
- Communicate with customers throughout the service process, keeping them informed of progress and any necessary updates.
- Identify opportunities to promote additional services and accessories that enhance customers' vehicle ownership experience.
- Provide knowledgeable advice and recommendations on service packages, extended warranties, and vehicle upgrades, with the goal of increasing sales and revenue.
- Ensure all necessary documentation, including work orders and invoices, is completed accurately and in a timely manner.

***

**YOU**:

- Outstanding communication skills and commitment to delivering an unparalleled level of customer service
- Excellent listening and problem-solving skills
- Exceptional organisational and time management skills with the ability to multi-task
- Enthusiastic, friendly and proactive demeanour with a helpful attitude
- Career focused, resilient and a drive to succeed
- Computer literate with strong accuracy and attention to detail
- Full WA drivers’ licence is essential
- Previous experience as a Service Advisor or Automotive technician is highly regarded

**What's in it for YOU**:

- Company drive vehicle and fuel card
- Excellent remuneration package with uncapped commissions $$$
- Be part of a national, innovative automotive company
- Paid parental leave
- Long service and loyalty incentives
- Salary package your next vehicle through novated leasing
- Discounts at restaurants, hotels, gym memberships and entertainment
- Access to free, professional counselling through our Employee Assistance Program (EAP)
- Free Swan Yacht Club membership
- Discounted rates for First Aid training

**Who we are**:
When joining a Midland City dealership, you are also joining Autoleague, one of Australia’s largest and most innovative automotive retailers with 40+ franchise points representing the world’s largest manufacturers and over 1,800 employees nationwide.

Midland City consists of world-renowned brands such as Hyundai, Mitsubishi, MG, Kia, Suzuki and services such as Opposite Lock, WA Car Buying Centre and Boating Co.

To provide our customers with an experience like no other we need the right people to be part of our crew, if you think that’s you, we would love to hear from you.

**Ready to Apply?**

If you’re ready for a career like no other, we want you to join our team. Send us a copy of your resume and cover letter by clicking **'Apply'.**

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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