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Credit Controller
2 weeks ago
About the Company
Synergy Business Systems are leaders in supplying Australian construction, engineering and industrial fasteners. We have a national footprint and have consistently delivered double digit growth for more than a decade by being a leader in providing innovative solutions and promoting powerful brands.
Underpinning our products are our team who are passionate about what we do and have shared values based on safety, integrity, collaboration and respect. We create an environment that supports and empowers our team to take ownership and responsibility to strive for excellence and create added value in everything that we do. The company values a fun and vibrant team culture with a strong client-focused mindset.
About the Role
Based at Welshpool in Western Australia and reporting to the National Credit Manager (Queensland), you will be responsible for Boss Industrial, Rudd Industrial and West Coast Fasteners stores in Western Australia, and the Colmark store in South Australia.
To be successful in the role you will demonstrate general credit control ability to ensure the smooth operation of credit facilities, to verify and record transactions, resolve account discrepancies, and perform other tasks to align the Synergy accounts receivable ledger with the customer's creditor ledger, whilst working within workplace health and safety and operational requirements. The specific responsibilities, skills and capabilities are listed below for the credit controller position.
Responsibilities include:
- Maintain up-to-date customer data in the ERP system
- Generate and send out invoices as required
- Monitor customer account details for non-payments, delayed payments, and other irregularities
- Follow up on outstanding payments
- Conduct collection and reporting activities according to specific deadlines
- Perform payment allocations to customer accounts
- Research and resolve payment discrepancies
- Process credit card payments via online payment gateways
- Prepare refund submissions for review and payment approval
- Maintain accounts receivable customer files and records
- Follow established procedures as per credit policy
- Investigate and resolve customer queries
- Communicate with customers via phone, email, mail or personally
- Adhere to Workplace Health & Safety requirements and other Company Policies and Procedures
About You
Our employees are selected not only for their skills but also for their abilities to become valued team members.
For this role, you will need to have:
- Previous accounts receivable experience (3-5 years preferred)
- Previous experience with Pronto ERP system preferred
- Microsoft Office (Excel, Word - Intermediate)
- Knowledge of general bookkeeping principles
- Excellent communication and interpersonal skills
- Ability to prioritise tasks and work in a high-pressure high-volume work environment
- Strong analytical and problem-solving skills, and ability to review reports
- Well-rounded general administration skills and experience
- Ability to work autonomously and as part of a team
We are looking for our successful candidate to start immediately so if you feel you have the skills we are looking for, please apply NOW.
Due to the high demand for these roles, only shortlisted candidates will be contacted.
Note: Applicants must have the right to work in Australia. Sponsorship is not available.
