Senior Key Account Manager

Changing lives through travel

At G Touring, we're passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market-leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years, whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of "Changing People's Lives Through Travel".

Travelsphere takes its customers all over the world and is centred around the customers' shared experiences. Just You's collection of worldwide guided touring holidays has been designed exclusively for solo travellers. From short breaks to epic journeys, customers travelling with Just You discover fascinating cities, spectacular scenery, and fabulous sightseeing in the company of other solo travellers.

G Touring is the touring division of Bruce Poon Tip's group of companies. As a group we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world's leading non-governmental organisation turning travel into impact in communities around the globe.

Senior Key Account Manager - G Touring

Please Note - This role is for G Touring Ltd, not G Adventures. G Touring is the sister company of G Adventures.

Purpose of the role:

Reporting to the Trade Sales Director, this role's primary focus is to deliver the commercial targets of our Trade Sales channel in Australia. The role will be responsible for key performance metrics including, but not limited to, Sales, Revenue, Cost of Sales and Profitability of the channel. The initial focus will be driving the performance of the Just You brand within the Australian market. Additionally, the role will represent the company at major trade events and industry functions relevant to this channel.

Working Hours: Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45-minute lunch break.

Location: Brisbane or Melbourne

In this role you will be:

• Analysing sales, profitability and opportunity, ensuring that the distribution strategy is driving optimal return on investment.
• Working with the G Touring Community Growth Director to maximise the partnership with the Flight Centre Travel Group
• Effectively managing marketing budgets, ensuring maximum return on investment across the account portfolio.
• Developing relationships with key decision makers and influencers
• Effectively manage Account Managers to ensure they are achieving targets with call and marketing plans in place with their accounts.
• Implementing product and automation training to ensure awareness of all products.
• Preparing and hosting successful customer educational events as required with targeted sales performance post the event to ensure a return on the investment.
• Developing a considered targeted call cycle focusing on high revenue and high potential stores (Key Accounts) and develop detailed call plans with face-to-face contact with targeted stores when needed.
• Responsible for growth of Revenue and Pax numbers.
• Monitoring and reporting all competitor activity, pricing and marketing.
• Implementing successful consumer events in addition to travel agent partner's events.
• Supporting Trade Sales Director to ensure the team target is achieved.
• Attending Weekly/Monthly team calls for updates and activity.
• Attending monthly update remotely with senior members of the G Touring team.
• Attending trade events, including awards evenings/overseas conferences.
• Required to travel interstate for meetings and events
• Required to have a strong customer mindset, ensuring we deliver a great experience to both our travel agent partners and our customers
• Supporting and strengthening our company culture

To be successful in this role you will:

• Have previous experience in a B2B and B2C sales role within the Travel Industry.
• Have excellent communication, organisational and planning skills.
• Be a good team player with previous team management or leadership experience.
• Be creative in solving commercial challenges at an account level, enjoy working collaboratively and be effective at building strong relationships with key account contacts.
• Have good presentation skills. Must be confident in preparing and delivering a presentation to small and large groups of agents and customers.
• Problem solve/complaint handling/diplomacy.
• Have an understanding of negotiation techniques and use these to influence agents.
• Set objectives and manage priorities – Understand the importance of monitoring performance.
• Be prepared to work weekends and evenings as part of your weekly role, with time in lieu received for weekend work. Flexibility will be required.
• Be proficient in Microsoft Office (Word, Excel, Powerpoint)
• Must hold a clean driving licence.

Why work with us?

• Be part of something greater than yourself.
• We're all about "you" being the best you can be and we want you to be yourself too.
• You'll have access to Vocational Learning Support
• Every year, have the opportunity of a "Learning Journey" to learn about our holidays and to meet our customers
• Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
• Freedom to accelerate/drive change
• A genuine 'one team' approach where everyone counts and everyone is welcome at G Touring.

If you think this sounds like the right business for you and fulfill the criteria above, then please click "Apply" now as we wouldn't want you to miss the opportunity to become part of our team and to experience our unique culture.