Duty Manager

5 days ago

Sorrento, Victoria, Australia Searoad Hospitality Group Full time $60,000 - $80,000 per year

Duty Manager (Hospitality)

About the Opportunity: Help shape the identity of Sorrento's newest hotspot...

Join our passionate and supportive front of house team as we gear up to launch an exciting new culinary destination this summer. Celebrating the finest regional produce, our flagship restaurant within the stunning Searoad Ferries Ferry Terminal in Sorrento, will be inspired by coastal Mediterranean flavours. This is your chance to be part of something extraordinary from the very beginning, riding the wave of a vibrant new venue for the Sorrento community

Our customers will enjoy the best of the Mornington Peninsula – think lazy summer days sipping spritz, soaking up seaside vibes, and indulging in mouth-watering pizzas and coastal cuisine – while you say goodbye to city traffic and hello to scenic drives, water views, and a work life that feels like a holiday every day

About Us: Don't just travel, be moved...

The Searoad Ferries group of companies is all about connecting people to unforgettable experiences. With over 200 dedicated staff, we're proud to operate award-winning transport, tourism, and hospitality services since 1987, including our iconic Queenscliff-Sorrento ferry route and a growing hospitality portfolio.

Our Sorrento Ferry Terminal is getting a major upgrade, and soon it will be home to new food outlets, bars, kiosks, and dining experiences. We're excited to bring a coastal Mediterranean flair to Sorrento with ONDA—our fresh new restaurant overlooking Port Phillip Bay—and we're looking for a talented Duty Manager to run front of house and serve up menu magic for locals and visitors.

About The Role: Are you a passionate front of house supervisor eager to make your mark?...

This is a full-time Duty Manager (Hospitality) role with the Searoad Hospitality Group, based in Sorrento on the Mornington Peninsula. As Duty Manager, you will play a key part in overseeing the day-to-day operations of our unique hospitality venues, ensuring exceptional customer service, and keeping the good vibes flowing.

What you'll be doing:

  • Coordinating and supervising front-of-house staff to deliver outstanding service
  • Handling customer enquiries, reservations and complaints with professionalism
  • Monitoring stock levels, placing orders and managing inventory
  • Overseeing the opening and closing procedures
  • Assisting with the rostering and scheduling of staff
  • Ensuring compliance with all relevant health, safety, and licensing regulations
  • Supporting the management team in driving continuous improvement

About You: To thrive here, you'll need...

  • Experience in a supervisory role in a hospitality setting
  • Exceptional customer service, communication, and interpersonal skills
  • Strong problem-solving / decision-making abilities
  • The ability to lead and motivate a team
  • A passion for the hospitality industry and the drive to succeed
  • Familiarity with liquor licensing, food safety, and other relevant regulations
  • Availability to work flexible hours, including weekends and public holidays

Some of the Perks You'll Enjoy: Here's what awaits you..

  • Employee discounts on retail, dining, tours, and free ferry travel
  • Uniform for customer-facing team members
  • Access to our 24/7 Employee Assistance Program for wellbeing support
  • A fun, engaging workplace with regular team events and social outings.

Ready to Make Waves?: Dive in and apply, but first please note...

  • Availability during summer, school holidays, public holidays and festive seasons, is essential
  • You must have full Australian work rights
  • We anticipate strong interest in these positions and will attempt to get back to all applicants but may only contact shortlisted candidates
  • No agencies
  • Apply through SEEK with your resume and a cover letter telling us why you're perfect for the role.
  • Review the full position description at and get your application in early - we may start shortlisting before the closing date of 6 October 2025

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