Night Manager

**About us**
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

We are looking for an outstanding Night Manager to join our team at our newest hotel InterContinental Sorrento Mornington Peninsula. Look forward to 108 luxury guest rooms coupled vibrant restaurant & bar precinct and brand new wellness centre. This property will set a new standard for luxury in the Mornington Peninsula and promises to be truly remarkable. Become part of an exciting opening and building a culture of excellence and innovation.

**Your day to day**
Manage and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function during the hours of 11pm - 7am. You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.

The hotel team work closely together so whilst you’ll predominantly focus your time across Front Office on shift you’ll also rotate through a portfolio of responsibilities to support Housekeeping, and Functional Areas as well as all other areas of the hotel as needed.

You will work very closely with the day-time Duty Managers, ensuring that handovers are thorough and accurate, as well as making sure that the overall hotel team is setup for success during the day.

**What we need from you**
Minimum 2 years’ experience in a Guest Services/Front Office/Night Audit/Finance related position with supervisory experience, preferably within a hotel/hospitality environment.

Qualifications in Hotel Management and/or in Business Administration related field preferred.

Computer savvy and particularly versed in Microsoft Excel, you’ll have experience using hotel property management systems and be able to share your expertise with the team

Excellent communication skills, bilingual or multilingual language skills are advantageous.

A passionate team player, ability to work in a fast-paced environment and prioritise workloads.

Valid Victorian RSA, First Aid Qualifications and Australian Driver’s License are required.

Passionate about guest services, team player, excellent communication skills

Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture.

Ability to work in a fast-paced environment, multiple projects and prioritise workloads.

Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG.

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA33751