Roster Coordinator

3 days ago

Gregory Hills, New South Wales, Australia Catering HQ Full time $60,000 - $80,000 per year

Catering HQ is seeking a talented and committed professional to join our growing team as a Full Time Roster Coordinator. This role will take charge of our rostering for Front of House, Back of House and Administration teams across our company, we are after someone strategically focused to drive business results. This role is primarily focused on rostering. We offer career progression as you develop in the company.

THE BRAND

Catering HQ is a family run company that was established in 1996. We currently have 13 fabulous venues across Sydney and Melbourne. We believe in striving for excellence at all times and pride ourselves on having an experienced and dedicated team who love their work and their work environment.

KEY DUTIES

  • Match skills to shifts, allocate staff based on operational needs, ability, and availability and accounting for last-minute changes.
  • Build and optimise rosters monitoring labour cost vs budget and come up with solutions
  • Create, manage and update schedules for all venues and event spaces
  • Avoid risks by monitor availability, escalating gaps or overtime issues to the appropriate teams.
  • Communicate updates promptly and clearly, working closely with Operations Manager, Executive Chef, Head of Sales and People & Culture, to keep services running smoothly.
  • Monitoring attendance and leave, and flagging any issues or discrepancies with People & Culture
  • Providing reporting and insights to management on staffing levels and trends
  • Participate in continuous improvement initiatives, helping us refine our processes and enhance staff satisfaction and engagement
  • Ensure time sheets are completed on time, with breaks, training, overtime and normal hours confirmed and accurate
  • Maintain leave calendar to ensure we have the appropriate coverage for day to day operations
  • Assist with headcount reports and eliminating gaps staffing levels

KEY QUALITIES

  • Proven rostering expertise - 2+ years' experience in this role or a similar position
  • Award knowledge - Ability to interpret and apply the Award to ensure rosters remain fully compliant.
  • Skilled in forecasting services to align with venue budget
  • Experience with Microsoft 365 (Teams, Word, Excel), and experience with rostering platform Employment Hero is preferred
  • Exceptional attention to detail, strong data entry skills, and the ability to manage multiple deadlines.
  • Excellent communicator – Adept at resolving conflicts and matching staff availability to client needs.

WHY JOIN US?

  • Discounts from our suppliers such as Vittoria Coffee
  • Career Progression
  • Reward and recognition program
  • Internal and external training opportunities

At Catering HQ, we are committed to creating a safe, inclusive, and collaborative environment. We value our team and believe in fostering a sociable future - for our customers and for each other.

If you feel you possess these qualities and are interested in becoming part of the team, please apply.

Only shortlisted candidates will be contacted.

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