Family Support Worker

Join Our Team and Make a Difference

Are you passionate about supporting families and making a positive difference? We're looking for a dedicated Family Support Worker to join our Maryborough team and play a key role in ensuring our customers are supported.

About Us

We are dedicated to making a positive impact in the housing sector. With a strong commitment to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need, our team works every day to support individuals and families to achieve independence, safety, wellbeing and a better quality of life.

About the Role

As a Family Support Worker, you will provide high quality case management and support services to families and individuals experiencing or at risk of homelessness. This role is vital in helping clients navigate housing systems, access resources and build pathways to stability.

Key Responsibilities

• Assess and prioritise cases ensuring appropriate referral pathways
• Prepare progress care and support plans for tenants and clients
• Conduct home visits and provide advocacy, information and referrals
• Respond to public inquiries via phone and front desk, including reception coverage Maintain accurate applicant interview and allocation records
• Advocate for clients accessing Family Accommodation Services
• Develop and implement initial support plans for homes individuals

About You

You are passionate about supporting vulnerable families and individual. You bring empathy, professionalism and strong organisational skills to your work.

To be successful in this role, you will have:

• Experience in case management and/or provision of support services
• Qualifications and/or experience in a human services framework for people presenting as homeless
• Knowledge and understanding of the community and public housing sectors and services available to assist clients
• Client focused approach with respect for confidentiality
• Ability to work with diverse communities
• Strong advocacy and communication skills
• Competent in technology and record keeping
• Team oriented with integrity and autonomy
• Current Driver's Licence

Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

Why Join Us?

At CHL, we're more than just a workplace, we're a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You'll be part of a passionate, mission-driven team where your contribution makes a real difference every day.

In addition, we care about our people and that's why we offer:

• Flexible work options to support your work-life balance.
• One day off a year as a 'You Day' to celebrate you
• Salary packaging and novated leasing to maximise your take-home pay.
• Learning and development programs to help you grow in your career.
• Wellbeing initiatives including EAP, and access to health programs.
• A values-driven culture where you'll be supported, recognised, and empowered to make an impact.

As an equal opportunity employer, CHL values and celebrates diversity and works closely with people from a wide range of cultural, social, and professional backgrounds.

We acknowledge the Traditional Owners of Country throughout Australia and pay our respects to their Elders past and present, recognising their enduring connection to land, culture, and community.

Ready to make an impact?

If you're ready to bring your skills to a role that matters, we'd love to hear from you. Click the link to apply now — let's make a difference together

To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Donna Collins our Support Services Coordinator at or

We look forward to hearing from you.