Mobility Support Administrator

About Us
At Penrith City Council, we're passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we're here to support you in the moments that matter. City Presentation was a 2025 finalist in the Local Government Excellence Awards, in the People, Workplace, Wellbeing – over 150,000 population category, so you can be confident in joining a workplace that offers truly outstanding benefits, including:

• A range of flexible work arrangements
• 18 weeks paid maternity leave
• Health and wellbeing leave
• 15 days personal leave
• Significant financial and leave support for undertaking further education
• Diverse salary packaging
• Free access to all Ripples venues
• And much, much more

City Presentation delivers a range of services that provide clean, well-presented public spaces in the Penrith Local Government Area. Comprising over 270 qualified and driven staff, areas of opportunity for employment include civil construction and works, horticulture and landscaping, fleet management and workshop servicing, trades and public cleansing and maintenance.

Our team ensures that Council spaces are well maintained and always ready for use by our residents, are sustainable into the future, and significant assets, community buildings, roads, drainage, fleet, parks and open spaces provide the required level of service in a cost-effective manner for present and future residents.

In City Presentation, we seek staff who are organised, take pride in their work, and are willing to go that little bit further to ensure the little details make their work speak for itself. We encourage personal and professional development, and pride ourselves on a culture that encourages staff contribution and involvement.

About The Role
We are looking for a proactive and tech-savvy professional to deliver high-level technical support to our City Presentation Coordinators, outdoor teams and contractors. In this role, you will be the go-to expert for Council's Field Services System, Customer Relationship Management software, and Contractor portal, ensuring everything runs smoothly and efficiently.

Your Key Responsibilities

• Provide exceptional ICT support for mobility devices and system administration
• Develop and manage performance dashboards and insightful reports
• Maintain efficient workflows and deliver top-tier customer service to internal and external stakeholders
• Offer administrative support that keeps our operations seamless

This is a fantastic opportunity to combine your technical expertise with problem-solving skills in a role that truly makes an impact on our community.

Essential Criteria

• Tertiary qualification in Business Administration, Information Technology or equivalent.
• Demonstrated experience in Field Services or Customer Relationship Management (CRM) Platforms.
• Demonstrated analytical and problem-solving skills to ensure the delivery of quality information technology support.
• Sound knowledge of Information and Communications Technology (ICT).
• High level verbal and solid written communication skills.
• Demonstrated sound organisational and time management skills with the ability to priorities and meet agreed deadlines.
• Ability to work autonomously and with minimal supervision.
• Demonstrated knowledge of Microsoft Office Suites.
• Current Class C driver licence.

Salary:
The salary for this position ranges from $83, $96,471.00 per annum, plus 12% superannuation, and will be negotiated commensurate with the skills, qualifications and experience of the preferred applicant.

You will be required to undertake employment checks, which may include a Criminal History Check, Qualification Check, Working with Children Check, Medical Declaration and/or a Functional Test, as relevant to the position for which you have applied. Where a Criminal History Check is required and has returned a result that indicates disclosable court outcomes, you will be required to provide a copy of the report to Penrith City Council, for review, in order to progress through the recruitment process.

Visit to view the position description and to find out more information about employment with Penrith City Council. To submit your application, please apply online using the link below.

In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (listed above) as a part of their initial application. Applicants who do not meet the essential criteria will not be considered.
Completed applications must be received by 11.55pm on 3 December 2025.
Please allow 4 weeks from the closing date for the processing of your application.

For further information about the position, please contact Tracey Easterbrook, Business Support Unit Supervisor, on

Council is a Child Safe Organisation, for more information about this please see our website .

Applicants must have the right to live and work in Australia to apply for this position.