Aged Care Resident Onboarding Coordinator

2 days ago

Sydney, New South Wales, Australia DNA Healthcare Full time $117,000 per year

DNA Healthcare is seeking a Resident Onboarding Coordinator to join a highly supportive aged care organisation committed to delivering outstanding care. In this role, you'll be the welcoming smile that guides new residents and their families through their first steps into residential aged care.

You will be responsible for coordinating the full onboarding experience for new residents, ensuring their transition into aged care is smooth & reassuring. You'll respond to enquiries from families with empathy and professionalism, assess and qualify prospective residents, and manage all necessary documentation. Your day-to-day will include overseeing admissions, conducting personalised facility tours that build trust and confidence, and supporting families with cost-related questions by offering clear and transparent guidance. You'll also manage entry and discharge procedures with precision and care, while fostering meaningful relationships with residents and their loved ones to create a warm, welcoming environment they can truly call home.

Your presence will help create a welcoming environment where residents feel supported and families feel confident in their decision.

Benefits

  • Competitive remuneration — up to $117K
  • Ongoing support from a strong internal team
  • Travel allowance and performance bonus
  • Work for a values-based organisation that puts people first
  • Enjoy work–life balance with a Monday–Friday schedule

We're looking for someone who:

  • Has 2+ years' experience in residential aged care admissions or related onboarding roles
  • Presents services with clarity, confidence, and a personal touch
  • Is an strong communicator
  • Thrives in a collaborative, team-oriented environment
  • Is comfortable travelling to multiple sites across the Sydney area
  • Brings excellent IT knowledge and administration skills
  • Is a genuine team player with a heart for aged care

If this opportunity feels like the right next step in your career, we'd be thrilled to connect with you. Simply click "APPLY" today, and one of our team members will be in touch to share a full overview of the role

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