Restaurant Manager

1 week ago

Perth, Western Australia MARKEPTRA PTY LTD Full time $60,000 - $120,000 per year

We are opening new restaurant Rose Lane & expanding the crew

Restaurant Manager

Due to expansion other jobs available

Duty Manager F&B

Head Barman 'cocktail'

Location: Rose & Crown Hotel, Guildford, WA

Reports to: General Manager


Position Summary

The Restaurant Manager oversees daily front-of-house operations supporting our GM & VM in running one or more of the hotel's dining venues (e.g. Posh Convict, 1841 Garden, or the upcoming Rose Lane sports bar). You will deliver exceptional guest experiences, ensure efficient service delivery, manage 20 + staff on a shift, liaise with the kitchen management and bar teams, and drive revenue through superior service, team culture, and operational discipline.


Key Responsibilities

Operations & Service

  • Oversee daily FOH operations, ensuring consistent, high-quality service
  • Lead pre-service briefings and service standards training
  • Manage bookings, floor plans, and table allocations using reservation systems

Leadership & Staffing

  • Recruit, train, mentor, and schedule FOH staff
  • Foster a positive and accountable team culture aligned with the hotel's values
  • Conduct performance appraisals and manage underperformance constructively

Customer Experience

  • Resolve guest complaints effectively and diplomatically
  • Monitor and respond to guest feedback from online platforms
  • Build relationships with regular patrons and special event clients

Financial & Administrative

  • Collaborate with the GM on targets, and cost controls
  • Manage labour costs, shift efficiency, and daily reconciliation accountabilty
  • Ensure compliance with RSA, hygiene, and F&B licensing regulations

Collaboration

  • Work closely with GM, Head Chef, Bar Manager, and Events Manager
  • Support functions, weddings, and events with staffing and floor coordination

Selection Criteria

Essential:

  • 3+ years of experience in a restaurant or F&B management role
  • Strong leadership and team-building skills
  • Excellent customer service and communication abilities
  • Knowledge of WA liquor licensing and RSA compliance
  • Experience with POS and booking systems (e.g. NowBookIt, ResDiary)

Desirable:

  • Experience in a Pub or larger style venue or multi-outlet hospitality environment
  • Knowledge of local suppliers and F&B trends
  • Hospitality qualifications (Diploma or Certificate III/IV in Hospitality)

Ideal Candidate Profile
  • Hands-on leader with a "lead by example" style
  • Calm under pressure, solution-oriented
  • Flexible with evenings, weekends
  • Knowledgeable & passionate about food, wine, and hospitality

We are a family owned & operated venue, that values our employees.

Rose & crown has long history of retainment, Winners of the acclaimed AHA national best bistro in a pub

Salary & Hrs will be based on your skill base & experience.

We require an organised individual, focused on delivering memorable experiences to our guests and community,

If you are interested in joining the Rose & Crown Hotel we would love to hear from you

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