Education Engagement Case Coordinator

• Education & Training
• Program Coordination
• Footscray, VIC
• Fixed term - part time

14/10/2025

• 0.6 FTE | Fixed-Term, 24 Months Contract
• Support learners seeking asylum to access and thrive in education pathways
• Deliver wraparound case management and empower learner independence

About Us:

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia's largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food, medical and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation's vision that people seeking asylum can live safely, sustainably, independently and equally.

About the Role: (0.6 FTE, 24 months Fixed-Term)

As the Education Engagement Case Coordinator, you'll play a vital role in empowering people seeking asylum and refugees to achieve their education goals. Working within ASRC's learner-focused, wraparound education model, you'll provide tailored case management, guidance, and advocacy to help learners access and succeed in vocational and higher education pathways.

You'll collaborate closely with the Education team, volunteers, and partner organisations to identify barriers, co-design education plans, and ensure ongoing learner engagement and success. This is a rewarding opportunity to make a real difference—supporting learners to build confidence, independence, and brighter futures through education.

Key Accountabilities:

• Provide intensive, person-centred case management to support up to 30 learners per year.
• Co-design education and training plans aligned with learners' goals and barriers.
• Facilitate orientation sessions and deliver soft-skill workshops to build confidence, motivation, and study skills.
• Conduct structured follow-ups at key milestones (1, 3, and 6 months) to track learner progress and outcomes.
• Identify and address systemic and personal barriers, advocating with education providers for appropriate support.
• Collaborate with ASRC teams across Housing, Employment, Health, and Women's Empowerment to ensure holistic support.
• Maintain accurate case notes and data in client management systems to support monitoring, evaluation, and reporting.
• Provide learner insights to inform program improvements and sector advocacy efforts.

About You:

• Experienced in case management, education support, or community services.
• Skilled at building trust and providing empathetic, client-centred support.
• Strong understanding of barriers faced by people seeking asylum and refugees in education.
• Confident collaborating across teams and engaging diverse stakeholders.
• Organised, proactive, and solutions-focused in addressing learner needs.
• Passionate about social justice and empowering people through education.

Employee Benefits:

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• We do have a 60% in-office approach to building our team cohesion.
• Annual Leave Loading of 17.5%

• Additional discretionary leave provisions including:

• Leave for Cultural or Religiously Significant Events

• Aboriginal or Torres Strait Islander Leave
• Leave for Staff Seeking Asylum

• Gender Affirmation Leave

• Regular community lunch

• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered. If your application does not include a cover letter it will not be considered.

Applications close Sunday 2nd November at 12:59am.

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.