Client Technical Lead

Cube Networks is not your average IT Company. We're unserious people doing serious business who understand the importance of real partnerships, doing great work and having fun. Our authentic care for our people and our customers means that we cultivate a culture of accountability where everyone upholds the values that drive our success.

Are you a passionate and customer focused Client Technical Lead who enjoys creative problem solving? Are you ready for your next challenge?

Cube Networks are seeking a highly experienced Level 4 Network Security Engineer or Technical Lead to join our Managed Services division. This is a
permanent, full-time
opportunity based at our headquarters in
Southbank, Melbourne
with the opportunity to work flexibly.

The successful Network Security Technical Lead will be responsible for leading our MS Network Security team to deliver exceptional customer service, strengthen customer partnerships and optimise operational performance. Experience in enterprise environments is a definite advantage. If you're a seasoned Level 4 Net Sec Engineer seeking a step into leadership or experienced team leader able to provide technical guidance to the team and thought leadership to the customer, this role is for you

You'll be working with a dynamic and talented team tasked with responsive, high quality service to our highly valued MS customers, some of Australia's most exciting organisations to work alongside

This role collaborates with key stakeholders on both the customer side and across our engineering team to drive successful outcomes and continuous improvement. Communication skills and confidence in technical knowledge is therefore a key requirement.

Your Benefits as a Cube Employee

• Empowered flexibility – Our Empower Hours mean working the hours at times and locations that makes sense for you, the business and customer
• A monthly Culture Calendar, providing opportunity for socialising and connection every month
• Feel Good Fridays means early finish with drinks and nibbles
• Paid birthday leave
• Generous health and wellness subsidy
• Discounts on selected major retailers
• Diverse and exciting career opportunities within a rapidly growing company
• Access to an extensive library of LinkedIn Learning courses
• Monthly employee recognition with the chance to win awesome prizes

Key skills and expertise required to succeed in this role

Mandatory requirements:

• Level 4 network engineer with certifications and experience in Cisco, Palo Alto, Fortinet or Juniper (can be a combination of these).
• The ability to think critically with confidence and solve complex problems.
• Effective management of customer deliverables; ensuring timelines are met, budgets adhered to, CSAT maintained.
• Participation and contribution in the Innovation Forums, along with the Technical Consultants.
• Ability to lead team through major incidents effectively (MIM - Major Incident Management).
• Excellent communication skills.
• Excellent customer relationship skills.

Desirable skills:

• People leadership skills are advantageous. In lieu of experience leadership potential will be considered.
• Ownership of the preventative Maintenance activities of the nominated managed account, including maintaining the reporting and presenting this in the MBRs (Monthly Business Reports)
• Pre-sales experience an advantage
• Managed Service experience
• ITIL certified

What we can offer

A rewarding career path and opportunity to grow as a leader and customer relationship partner. Our Leadership team are highly collaborative and always open to your creative ideas to help our business improve. If you want an environment where you will make genuine friends, grow as a professional with opportunities to learn and diversify then look no further