Senior Infrastructure Engineer

Company Description

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

As an Infrastructure Engineer you will implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services. The Senior Gateway Engineer uses their in-depth knowledge of specific ICT Platforms to provide expert advice on the management and maintenance of those platforms. You will work closely with the key third party suppliers to ensure the provision of a robust gateway infrastructure capability for the business, and liaise with architecture and shared services areas to ensure the security of the day-to-day technical operations.

This role encompasses a broad and strategic scope of responsibilities focused on the design, implementation, and ongoing management of ICT infrastructure to meet future demands. It involves evaluating and building robust systems that support high availability, disaster recovery, and secure network operations. The position requires expert technical support across project lifecycles, including build, test, and deployment phases, ensuring solutions are scalable, resilient, and aligned with organisational goals.

A key aspect of the role is the preparation and maintenance of comprehensive documentation—such as design blueprints, implementation plans, test protocols, and support procedures—to ensure clarity, consistency, and operational efficiency. The role also contributes to the development of ICT strategies, policies, and change initiatives, actively participating in change management processes and communicating the broader implications of configuration changes across the organisation.

As a subject matter expert, you will be expected to provide strategic technical advice to senior executives, mentor less experienced colleagues, and foster a culture of continuous improvement and innovation. This includes researching emerging technologies and recommending suitable products to enhance service delivery. The role also involves interagency collaboration, attending forums to influence outcomes, share insights, and build partnerships that strengthen service capabilities.

Operationally, the role manages critical infrastructure components such as backup systems, patching routines, and the administration of gateway network kits, ensuring systems remain secure, updated, and optimally configured. Through strategic leadership and technical excellence, the role contributes significantly to the agency's ICT strategy and service delivery outcomes.

Qualifications

• Significant years of demonstrated experience in the design, management and maintenance of internet gateway and/or large scale data centre networking environment.
• Demonstrated experience and technical proficiency in the design of services utilising F5/Blue Coat Layer 4-7 switching/load balancing and proxy systems.
• Demonstrated experience in the design and deployment of network infrastructure including Cisco Data centre technologies like Cisco ACI, Cisco Routers, nexus switches, routing protocols like BGP, OSPF, EIGRP
• Demonstrated experience with and/or detailed understanding of Palo Alto firewalls and IPS Solutions
• Demonstrated experience in the design and implementation of VPN technologies, email and DNS (Infoblox) Solutions.
• Demonstrated experience in the design and integration of hybrid and public cloud services.
• Demonstrated experience in the development and maintenance of system architecture and design documentation.
• Demonstrated experience with or knowledge of Australian Government information security policies, the ASD Information Security Manual and Essential Eight.

Technical Skills:

• Cisco Data centre technologies like Cisco ACI, Cisco Routers, nexus switches, routing protocols like BGP, OSPF, EIGRP
• Palo Alto firewalls and IPS Solutions
• VPN technologies, email and DNS (Infoblox) Solutions.
• Hybrid and public cloud services

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks