Digital Sales Advanced Capabilities Lead

2 weeks ago

Sydney Inner Suburbs NSW, Australia Suncorp Group Full time $120,000 - $180,000 per year

Digital Sales Advanced Capabilities Lead

  • Location: Sydney, Melbourne, or Brisbane
  • 12-Month Fixed Term Contract

About the Role

Are you passionate about digital innovation and customer experience? We're seeking a Digital Sales Advanced Capabilities Lead to join our Digital Customer business unit. This role is pivotal in enabling and optimising digital quote & buy experiences across Motor, Home, and C&PI products.

You'll lead the integration and support of advanced digital tools such as MotorWeb, geospatial data feeds, telematics, address search, content calculators, and conversational AI plug-ins. Your work will directly impact the performance of our digital sales funnels and enhance customer outcomes.

Key Responsibilities

  • Manage vendor relationships for advanced digital sales enablers.
  • Scope, analyse, and support the delivery of digital tools and plug-ins.
  • Lead testing and implementation activities (Functional, Regression, UAT, PVT).
  • Provide operational support for digital assets and conversational AI experiences.
  • Collaborate with cross-functional teams to refine requirements and drive delivery.
  • Monitor performance and identify opportunities for digital sales growth.
  • Champion Agile practices and governance frameworks.
  • Partner with internal teams to integrate conversational technologies across channels.

Key Relationships

  • Digital Motor, Home, and C&PI product managers and teams.
  • Consumer and Commercial Insurance functions.
  • Technology & Operations, Procurement, Finance, Risk & Compliance teams.

About You

You're a strategic thinker with a passion for digital transformation and customer experience. You thrive in collaborative environments and bring a solution-oriented mindset.

Qualifications & Experience:

  • Tertiary qualification in Business, eCommerce, Information Systems, Marketing (desired) or equivalent experience.
  • Experience in digital and financial services (mandatory).
  • 5+ years in digital/eCommerce, ideally within insurance.
  • Proven success in delivering complex digital solutions.
  • Strong stakeholder engagement and relationship-building skills.
  • Experience or interest in conversational AI (IBM Watson or equivalent – desired).

Technical Competencies:

  • Structured thinking and problem-solving.
  • Awareness of chatbot and generative AI trends.
  • Advanced Agile maturity and proficiency in JIRA, Confluence, and project tools.
  • Passion for innovation and customer advocacy.

Why Join Us?

Be part of a team that's shaping the future of digital insurance experiences. You'll work with cutting-edge technologies, collaborate across diverse teams, and contribute to meaningful customer outcomes.

What we can offer you:

  • Discounts and offers on a range of insurance products
  • A range of flexible working and leave options
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 13 Oct 2025 AUS Eastern Daylight Time

Applications close: 20 Oct 2025 AUS Eastern Daylight Time

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