Business Analyst

• Full-Time position with a flexible, hybrid working arrangement
• Ideal for those who are ready to help drive an organisation's digital transformation
• Join a leading NFP tackling poverty & building a better future for all

About Caritas Australia

We are Compassion in Action. Caritas Australia is the international humanitarian and aid agency of the Australian Catholic Church. We have a vision to end poverty, promote justice and uphold dignity for all. We partner with the most vulnerable communities to help them build better outcomes by improving access to sustainable livelihoods, clean water, sanitation and education.

Why work for Caritas Australia?

You will join a team of like-minded individuals who are passionate about tackling poverty and injustice. As part of the Caritas Australia team, you will also benefit from:

• Advance your career within the International Aid & Development sector with a focus on professional development and on the job learning opportunities.
• Hybrid working arrangements, to support your work/life balance.
• Generous leave benefits including wellbeing, birthday, and 14 weeks of gender-neutral parental leave.
• Not-for-Profit salary packaging offered (reducing your taxable income and potentially increasing your take home pay)

What does the role involve?

Reporting to the CRM Product Lead, this is an exciting opportunity to actively lead and support the digital transformation of the organisation across this purpose-driven organisation, with a core focus on the CRM. You will have the opportunity to lead change across Salesforce architecture, governance and roadmap for the future.

You'll play a pivotal role in the remediation of Salesforce and ensuring that its full potential is unlocked. You will oversee all stages of the project cycle and collaborate with internal stakeholders to have a full functioning Salesforce system that is compliant.

Key responsibilities will include (but not limited to):

• Lead and manage projects from initiation to completion.
• Create feasible functional specifications to meet business requirements and prepare use cases to guide the development team.
• Evaluate existing business processes, identify inefficiencies and recommend improvements or automate solutions.
• Collaborate with technical teams to design and implement solutions that meet the needs of the organisation.
• Work closely with cross-functional teams to strengthen data governance and foster shared understanding and accountability.

This role can be based either from Sydney or Melbourne and will work a hybrid model, including at least two days in the office per week.

Who are we looking for?

The successful candidate will have a deep commitment to Caritas Australia's mission to end poverty and injustice by promoting human dignity for all, as well as a dedication to the principles of Catholic Social Teaching that guide our global efforts. They will have a mix of the following qualifications, skills and experience:

• Tertiary qualifications in either Business Administration, Finance, Information Technology, or in a related field.
• Minimum 3 years of experience in a Business Analyst role.
• Experience working for a fundraising/marketing agency, with a preference for roles in the charity sector.
• Strong working knowledge and experience of CRMs, in particular Salesforce.
• Proven ability to document requirements, processes and solutions.
• Proficient in conducting quantitative data analysis and visualisation, utilising tools and techniques to interpret data and present findings.

How to apply

We encourage you to apply even if you don't meet all the listed qualifications. We value diverse experiences, and we believe in potential. If you're passionate about this role and believe you can make a valuable contribution, we'd love to hear from you

Applications will be accepted until 7 November 2025, but we encourage you to apply early, as we will be assessing candidates as they come in and may close the ad earlier if necessary.

For any further questions or enquiries, please contact the recruitment team at

Otherwise, please submit your cover letter and CV through the relevant links.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments or accommodations during the application or interview process, please contact us.

Our commitment to safeguarding –
Caritas Australia recognises the personal dignity and rights of all people, especially children and vulnerable adults. As part of your employment, you will be required to undergo relevant background checks (Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Code of Conduct including Professional Behaviour Standards for the Protection of Children and Vulnerable Adults.

Our commitment to diversity –
Caritas Australia encourages and supports an inclusive and diverse workforce. We consider applications regardless of race, sex, gender, age and disability. Aboriginal and Torres Strait Islander peoples, members of minority groups, and people with disabilities are encouraged to apply.

Our commitment to safety and wellbeing –
Depending on your role, Caritas Australia may require you to undertake health checks or receive vaccinations to ensure your safety and wellbeing at work.