Business Analyst

The Royal Australian and New Zealand College of Radiologists (RANZCR) is a non-profit peak body for advancing patient care in the clinical radiology and radiation oncology fields across Australia, New Zealand and Singapore.

About the Culture

Our evidence-based culture focuses on best practice outcomes for patients and equity of access to high quality care, underpinned by an attitude of compassion and empathy. The College's values include acting with integrity, holding ourselves accountable and leading the way with innovative practices.

As an organisation we are committed to diversity and inclusion, and to the training and professional development of our people.

Some of the benefits we offer for all our team members are:

• Flexibility – we offer a hybrid work arrangement between home and office along with flexible starting and finishing times;
• Development – we have set a standard of constant and ongoing development throughout the organisation;
• Health and Wellness activities – we offer a confidential and free Employee Assistance Program for all employees, along with various social and wellbeing activities throughout the year;
• Rostered Days Off - available throughout the year;
• Additional paid leave days during our end of year shutdown period;
• Paid Parental Leave.

About the College

RANZCR is committed to improving health outcomes for all, by educating and supporting clinical radiologists and radiation oncologists. RANZCR is dedicated to setting standards, professional training, assessment and accreditation, and advocating access to quality care in both professions to create healthier communities. We are a membership organisation led by clinicians who are elected, across Australia, New Zealand and Singapore.

RANZCR creates a positive impact by driving change, focusing on the professional development of its members and advancing best practice health policy and advocacy, to enable better patient outcomes. RANZCR members are critical to health services: radiation oncology is a vital component in the treatment of cancer; clinical radiology is central to the diagnosis and treatment of disease and injury.

For more information about us, our benefits or other roles, take a look at

Job Description:

We are seeking a Full Time, IT Business Analyst, in our IT Unit, on a two-year fixed term basis.

The IT Business Analyst focuses on providing an excellent member and employee experience using RANZCR's applications. The Business Analyst's role is to plan, design, develop, and launch efficient business and operations systems in support of core organisational functions and business processes. This includes gathering and analysing data in support of proposed and ongoing projects.

The position will also support the business in embedding implemented technologies by providing application support to end users. Key applications you will work on are MS Dynamics CRM, examinations software, student ePortfolio, CPD system and others as required. You will be part of a team, contributing to the delivery of user experience improvement projects.

This individual will apply proven technical knowledge, business analysis, communication, analytical, and problem-solving skills to help maximise the benefit of business system investments.

The IT Business Analyst role duties include, but are not limited to:

Business Solutions

• Develop, test and document business requirements, business processes, objectives, deliverables, and specifications on a project-by-project basis in collaboration with ITU business analysts and project managers.

• Collaborate with external developers and engineers in testing and development of new software programs and applications.

• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.

• Contribute to software development project plans, including scoping, scheduling, and implementation.

• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.

• Contribute to sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

• Assist business and functional analysts to review and analyse the effectiveness and efficiency of existing business processes and systems and execute outcomes.

• Provide orientation and training to end users for all modified and new systems.

Application Support

• Provide support to end users in the organisation to embed new technologies.

• Troubleshoot applications and software for technical issues encountered by users.

• Communicate application problems and issues to key stakeholders.

• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Identify ways to reduce support through user training and identification of the root cause.

Project & Operational Management

• Contribute to project plans and associated communications documents.

• Effectively communicate project progress to team members and stakeholders in a timely and clear fashion.

• Contribute to reports, recommendations, or alternatives that address existing and potential trouble areas across the organisation.

Desired Skills and Experience:

You will have:

• 1-2 years minimum in a similar role

• Experience with SaaS, PaaS implementations

• Demonstrated experience with Microsoft Office 365 applications

• Demonstrated business analysis skills: running workshops, requirements gathering, write test cases, stakeholder engagement, setting priorities, meeting deadlines, keeping within scope, analytic and problem solving.

• Knowledge and skills as a business analyst

• Knowledge of project management skills

• Knowledge of the SDLC

• Excellent written and verbal communication skills, including instructional, facilitation and presentation skills

• Able to work cohesively in a team environment

• Able to liaise at all levels of an organisation

• High attention to detail

• Knowledge of Dynamics 365 CRM

• Appropriate tertiary qualification in a related discipline and/or relevant work experience.