Director of Quality Practice

At Communicare, we're committed to excellence in everything we do, as a leading for-purpose organisation in Western Australia, we provide a diverse range of services that promote safety, inclusion, and connection across communities. We believe quality isn't just a metric, it's a mindset.

As we continue to grow and evolve, we're seeking a visionary Director of Quality Practice to lead our quality strategy and embed a culture of continuous improvement across the organisation.

Our Story

Since 1977, Communicare has delivered high-quality, people-focused services that support individuals, families, and communities to thrive. In 2020, we became the national custodian of White Ribbon Australia, strengthening our reach and impact.

Guided by our values - Everyone is welcome, Doing what we say, Above and beyond, and Stronger together - we are committed to inclusion, cultural safety, and empowering the people we serve.

The Opportunity

Based primarily in our Cannington Office, the Director of Quality Practice leads strategic quality governance, clinical excellence, and service innovation across diverse programs. Reporting to the Chief Operations Officer, the role drives a culture of continuous improvement and professional integrity through enterprise-wide frameworks and evidence-informed practice. It also identifies opportunities for service growth and strategic partnerships, influencing decision-making and positioning Communicare as a sector leader.

Key Responsibilities include but not limited to:

• Cultivate strategic collaboration across teams and external partners to identify and leverage opportunities that enhance sector capacity, drive service innovation, and address evolving community needs.
• Lead and mentor multidisciplinary teams within and beyond Practice Quality Services, fostering capability, innovation, and leadership development across the organisation
• Ensure rigorous reporting and compliance across budgetary, contractual, and regulatory domains, aligning quality practice with organisational governance and accountability frameworks.
• Maintain a strong focus on quality and effectiveness by using data, evidence, and evaluation to inform decisions, while supporting staff through training and development
• Monitor and ensure adherence to legal, regulatory, and ethical requirements, providing clear guidance and support to teams
• Build & maintain strategic relationships with government, funders, and community leaders to identify and activate opportunities for organisational growth and sector capacity-building.
• Oversee the preparation and lodgement of grant and tender applications, ensuring high-quality submissions and tracking success rates to inform future funding strategies.
• Promote awareness around psychologically safe practices, embedding safety as a core component of service delivery and workforce engagement.

The Requirements

We're seeking an individual with hands-on experience leading quality improvement initiatives in complex service environments, who understands how governance, compliance, and financial sustainability intersect. You'll need to be confident interpreting legislation like the Child Safe Standards and NDIS Practice Standards, skilled in using data tools like Power BI or Excel to inform decisions, and capable of managing accreditation processes, writing grants, and contributing to strategic planning.

Qualifications & Licences

• Bachelor's degree or higher in Social Work, Psychology, Human Services, or related field
• Current WA Driver's Licence
• Working with Children Check (WA)
• National Police Clearance (or willingness to obtain)

Key experience and skills

• Strong knowledge of sector-specific legislation and standards
• Experience in clinical governance and continuous improvement systems
• Proficiency in data analysis and reporting platforms
• Background in grant writing, tender submissions, and partnership development
• Ability to lead quality initiatives with measurable outcomes
• Strategic planning experience with financial oversight
• Insight into emerging sector trends and their practical implications
• Sound decision-making under pressure with attention to detail
• Commercial awareness including budgeting and service positioning
• Forward-thinking approach to change management and resource planning

What We offer

This position is based at our Cannington office, a short 5-minute walk to Westfield Carousel, central to café's, restaurants and plenty of parking onsite. This role is offered on a permanent full-time basis. We also offer:

• Rewarding Executive Salary which includes attractive NFP salary packaging and flexible working conditions.
• Be at the forefront of driving meaningful change across WA communities.
• Work alongside a committed Executive team and a highly respected, purpose-driven organisation with a collaborative mindset.
• Strong organisational support for professional development and leadership growth.

Apply with updated resume outlining your skills and a cover letter to support your experience. Applications close 31 August 2025.

To learn more about us and our purpose-driven work, visit

Communicare values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, LGBTQI+ individuals, and people with disabilities.

This role is designated under Section 51 of the Equal Opportunity Act 1984 (WA) to promote equality; Aboriginal people are strongly encouraged to apply.

Shortlisting will begin immediately, and the role may close without notice. Unsolicited agency contact will not be accepted.