Professional Indemnity Claims Lead
1 day ago
At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
As the Professional Indemnity Claims Lead, this role will see you lead a team managing a portfolio of professional indemnity claims delivering exceptional customer experiences. You'll oversee workflow, coach and develop your team, and provide technical guidance on complex matters. With a strong focus on strategic claims and financial risk management, this role plays a pivotal part in shaping performance and strengthening relationships with key stakeholders. This is a permanent full-time role based in Naarm (Melbourne) or Gadigal Country (Darling Park 2, Sydney).
What You'll Do
• Lead and coach a team managing complex professional indemnity claims to achieve service and financial targets
• Monitor workflow and team performance ensuring service excellence and proactive issue resolution
• Provide technical guidance and act as the first point of escalation for complex or litigated claims
• Build strong relationships with internal stakeholders and external partners to support business objectives
What You'll Bring
• Experience managing complex professional indemnity claims and delivering service excellence
• Strong leadership capability with a passion for coaching and developing people
• Technical expertise in claims including litigation support
• Ability to manage workflow and meet performance targets in a dynamic environment
• Solid understanding of financial metrics and reporting requirements
What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Thursday 4 December :59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
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