Employment Relations Case Manager

3 days ago

Strathpine, Queensland, Australia Super Retail Group Full time $100,000 - $120,000 per year

The Opportunity…As an Employee Relations Case Manager, you'll be the trusted partner and coach to our People Leaders, providing timely, pragmatic, and solutions-focused advice on a range of employment and conduct matters. You'll guide leaders through case management, and build their confidence in applying HR policies and processes.

You'll be part of a passionate team, collaborating in the Strathpine office on Mondays with the flexibility to work 2 other days from home (if desired).

What You'll Do…

  • Lead with Empathy: Partner with People Leaders to manage cases of misconduct, policy breaches, and workplace concerns with care and professionalism.
  • Be the Trusted Advisor: Provide clear, practical advice that supports fair, timely, and confident decision-making.
  • Empower Our Leaders: Coach and guide leaders on HR tools, systems, and best-practice processes to build capability and confidence.
  • Turn Data into Insight: Maintain accurate case records and reporting to identify trends, themes, and opportunities for improvement.

What You'll Bring

  • HR Expertise That Delivers: Proven ER advisory experience, ideally within a complex or retail environment.
  • Confident Case Manager: Skilled in handling investigations, managing cases, and guiding fair outcomes.
  • Problem Solver & Influencer: Strong analytical, influencing, and stakeholder management skills to navigate challenges effectively.
  • Detail-Driven Multitasker: Exceptional attention to detail with the ability to balance multiple priorities seamlessly.
  • People-First Mindset: Approachable, proactive, and customer-focused — always seeking solutions that support our people.
  • Qualified & Curious: Tertiary qualification in Human Resources or Industrial Relations (desired).
  • Wellbeing Advocate: Bonus points for Mental Health First Aid certification or experience supporting wellbeing initiatives..

Why You'll Love Working with Us…

At Super Retail Group, we're proud to be home to iconic brands like Rebel, Supercheap Auto, BCF, and Macpac. We live and breathe our values — we're stronger together, we act with courage, and we make it fun. You'll be supported by a team that genuinely cares, in an environment that encourages growth, collaboration, and making a difference.

If you're passionate about people, fairness, and creating a great place to work — this is your opportunity to bring that passion to life.

Apply now to join a team where your expertise and empathy truly make an impact.

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

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