Director of Product

At , our mission is to create software that advances the future of commerce. We're delivering a comprehensive suite of ecosystem-leading apps that provide unparalleled customer support, helping e-commerce businesses reach new heights. Our diverse product lineup includes 25 solutions for e-commerce needs, compatible with both Shopify and non-Shopify platforms. Join us at , where exceptional growth and investment offer an exciting opportunity to shape the e-commerce landscape.

As the Director of Product, you will be responsible for shaping the product strategy to deliver exceptional software experiences for customers globally. Your expertise in product design, customer experience, and leadership will ensure our products meet the needs of diverse user personas. Reporting directly to the President, you will play a key role in driving innovation and optimising revenue growth. If you're a visionary leader passionate about e-commerce solutions and driving customer success, we invite you to join our innovative team at and make a significant impact on the evolving e-commerce landscape.

• 6+ years of leadership experience in product management, with a proven track record in high-growth e-commerce or B2B SaaS environments.
• Bachelor's degree
• Deep expertise in customer experience, UX design, and human-centered design principles.
• Exceptional strategic thinking and analytical skills for devising and executing product-driven strategies.
• Strong negotiation and communication skills to articulate complex product concepts to diverse stakeholders.
• Results-oriented mindset focused on achieving product objectives and revenue targets.
• Proficiency in subscription-based revenue models and experience leading remote product teams.
• Proven ability to drive positive change and foster accountability within teams.
• Exceptional talent in attracting, retaining, and developing diverse top-tier talent 

• Develop and communicate a long-term product vision and strategy that aligns with business objectives.
• Create a comprehensive product roadmap detailing the path to achieving that vision.
• Serve as the product visionary to prospects, customers, and partners, informing planning and enhancing our brand.
• Build strategic partnerships to enhance product capabilities and drive growth.
• Foster agility, quality, and predictability in product development processes.
• Oversee innovative product development, collaborating closely with cross-functional teams to deliver a world-class user experience.
• Champion user experience, ensuring intuitive, customer-centric solutions across diverse user needs.
• Lead and scale a high-performing product management organization, empowering your team to execute a vision that drives business impact.
• Collaborate with Design, Engineering, Product Marketing, Sales, and Customer Success to align product direction with user feedback.
• Inspire your team in an inclusive and collaborative environment that reflects our core values.
• Leverage market insights to shape business deliverables, product roadmaps, and long-term objectives.
• Partner with Customer Success to enhance satisfaction through continuous product improvements.
• Establish clear roles and frameworks to ensure timely, budget-conscious delivery of high-quality products.
• Define and track key performance indicators (KPIs) to measure the success of products and the product management team.
• Identify, assess, and mitigate risks that may affect the product's success, including market changes, competitive landscape, or resource constraints.
• Manage the product development budget, ensuring resources are allocated efficiently to meet the product vision and business goals.
• Conduct ongoing competitive analysis to ensure products remain ahead of market trends and customer needs.

Why

Culture: You will be part of a culture of innovation, empowerment, collaboration, and fun 

People: Their global team is made up of individuals with an entrepreneurial spirit and enthusiasm for their work. 

Industry: You'll be part of the Ecommerce SaaS industry that's set to experience rapid growth and expansion in the next five years. 

Benefits: Comprehensive medical, dental, vision, and 401K plan.

Schedule: This position offers a hybrid schedule.