Front of House Manager

3 days ago

Innaloo, Western Australia Sushi Wawa Full time $60,000 - $80,000 per year

Front of House Manager

We are Sushi Wawa Perth busiest and most loved Japanese style conveyer belt restaurant. Renowned for our amazingly fresh sushi, a wide selection of Japanese street food, traditional curries, ultra-fresh sashimi, and an energetic lineup of Japanese cocktails and tap beers, we create a vibrant, fast-paced atmosphere—all centred around our fully open kitchen.

About the role:

First and foremost, you are a great leader & charismatic people person. You can inspire your teams and have compassion for them and customers alike. You're known for your abilities to plan, organise and multi-task and stay calm and confident under pressure.

You'll be supporting the Venue Manager in ensuring the smooth flow of operations. Leading by example, you'll be a hands-on manager, ensuring attention to detail is evident throughout the venue, from operational processes, atmosphere, guest service, through to our food and beverage offering.

You are passionate about hospitality and want to join a company that takes your career as seriously as you do.

What you will do:

  • Leading and supervising our FOH team so they know our values and standards.

  • Create a working environment that attracts talented staff, then develop & retain the staff to ensure a successful team.

  • You will recruit and train staff. Your positive attitude towards training will create a team that understands the importance of great customer service.

  • Ensure all staff are aware of and follow our policies and processes.

  • Rostering to meet KPI's.

  • Dealing with customer feedback in a professional manner

  • Suggest ways to improve efficiency in our operations.

  • Follow daily/shift procedures and ensure restaurant environment remains clean and to standard.

  • Stock ordering, receiving & rotation.

  • Train your senior staff how to adapt to slow & busy periods, using their initiative to delegate tasks during these times.

  • You will deal directly with the Venue Manager, Head Chef & Owner, contributing towards the growth of the business through your suggestions.

  • Monitor standards of food being served to customers & report to kitchen if not to standard.

  • Respond to customers on email & social media

What we are looking for:

  • Experienced (not essential) leader who is comfortable working in fast paced casual dining, with a passion for inspiring & engaging with your team.

  • People focused leader who loves to coach, mentor and develop team members skills. You will bring energy and positivity to work every day

  • A focus on continuous improvement for all facets of our business. Suggest ways to improve our operations.

  • The ability to ensure all FOH staff provide a warm, friendly welcoming service to all our guests and give our customers a reason to return.

  • Current RSA

  • Strong work ethic with willingness to learn and evolve as we do.

Benefits:

  • Training provided in well-known industry leading software for rostering, onboarding & POS.

  • Above award rates, all penalties, overtime etc paid.

  • Flexible rostering. We place a high value on work/life balance.

  • FREE Parking on-site & employee discounts on food.

  • Walking distance, (100 metres) from Stirling train station and bus stop.

  • Working with an experienced team that love what they do.

This is a full-time position.

Job Type: Full-time

Pay: $70,000.00 – $75,000.00 per year

Benefits:

  • Employee discount

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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