B2C Credit Manager

2 weeks ago

Melbourne, Victoria, Australia Shell Energy Australia Full time $90,000 - $120,000 per year

The world's biggest challenge needs you, here.

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.

Lead the change, from the frontline

At Shell Energy, we're looking for a results-driven Credit Manager to lead our B2C Credit team, driving performance, process improvements, and customer outcomes in a dynamic and fast-paced environment. This is a key role in ensuring the financial health of our retail business while building strong stakeholder relationships and embedding operational excellence.

With respect, integrity and honesty, responsibilities include:

  • Lead, mentor and develop the B2C Credit team while optimising allocation of work and performance outcomes.

  • Oversee credit collection strategies across residential and small business portfolios, ensuring effective debt recovery.

  • Manage relationships with external agencies and debt collectors to drive results.

  • Implement credit policies, frameworks and continuous improvement initiatives to strengthen compliance and efficiency.

  • Partner with sales, finance, legal and operations teams to align credit strategies to business goals.

  • Deliver accurate reporting and insights on credit exposure, risk trends and performance.

Here's what you'll need to thrive in this role:

  • Proven experience leading credit functions (credit risk, collections, vulnerable customer management).

  • Strong analytical and Excel skills, with the ability to translate data into meaningful insights and reports.

  • Experience managing vendors/third parties and driving credit transformation activities.

  • Energy industry experience and understanding the complex regulatory landscape.

  • Excellent communication and influencing skills with the ability to solve complex problems.

  • Strong stakeholder engagement and relationship management capability.

  • A passion for developing talent and fostering a high-performance culture.

Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

  • Purpose that you can see. As part of our team, you'll have the best shot at energising a better future, one customer at a time.

  • Work that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for our customers and for you.

  • People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

Careers | Shell Energy

Read the stories of our incredible people.

Meet Our People – About Us | Shell Energy

Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.

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