Team Leader Recoveries

The Role:

Within this role, you will lead the dedicated and task focused recoveries specialists to ensure the best client and company outcome is achieved whilst delivering consistently high levels of service to each and every stakeholder. To achieve this, it is critical to maintain a service and cost focused outcome that can deliver in the areas of Timeliness, Quality & Cost  

Your primary responsibilities will be:

• Delivering superior financial, service and effectiveness outcomes in line with key performance indicators and overall department and company objectives
• Coach, train and mentor direct reports using technical expertise to pursue saving opportunities
• Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure alignment with goals and overall objectives are being met
• Develop and implement processes to ensure maximum saving potential is recognised within the team, using technical knowledge and file management skills to create fair and prompt outcomes for all parties
• Provide technical recovery claims advice and assistance to all team members
• Review and sign off on complex claim decisions and recovery write off outside of teams authority limits
• Participate and support peer leadership group in decision making and resource allocation across the claims department
• Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio
• Review, research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team

Knowledge and Experience:

• Strong recoveries or claims management experience
• A proactive and energetic approach to help drive the business forward
• Demonstrated ability to develop, coach and train staff
• Have the desire to expand your knowledge and skills across different facets of motor insurance
• Proven ability to provide data analysis with strong written verbal communication skills
• The ability to maintain strong relationships with internal & external stakeholders
• Excellent customer service skills
• Solid understanding of liability and relevant insurance laws
• Demonstrated financial and KPI performance
• Strong negation and conflict resolution
• Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

About us

As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.

We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, Qantas and Virgin Money.

Why choose us?

We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive and ever growing team. Here's what sets us apart:

• Prime location: Our North Lakes office boasts a convenient location, surrounded by shops, cafes, and restaurants – all within easy walking distance
• Generous leave: Enjoy extra time off with a paid "ME" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year We also offer comprehensive paid parental leave.
• Giving back: Passionate about a cause? We are too Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.
• Growth and development: Invest in your future with our internal development programs and access to a wide range of online courses.
• Exclusive perks: Enjoy discounts on Budget Direct insurance products, plus access to our "Perks" app, offering fantastic discounts and offers across various areas.
• Onsite amenities:Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress  and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost.
• Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

We are accepting referrals for this position, if you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.