Customer Success Manager

Who we are:

Ready to join the ultimate decision-making dream team? Hop aboard the Rocketship

At Finder, we're all about helping people find better deals. Whether it's to save money, make money, or snag sweet rewards, we're here to make sure people are getting the best possible deal. But that's not all – we're also on a mission to inject some excitement into the daily grind

With offices in Sydney, Toronto, New York, London, and Wroclaw, we've built a dynamic community of over 290 curious minds. But we're not your typical corporate clan. Diverse thinkers united by our core purpose to make money easy, we have a shared passion for turning the norm on its head.

If you're itching to shake things up, develop your expertise, and be part of a crew that values creativity, drive, and a good dose of quirkiness, then you might just be the missing piece to our puzzle. So why wait? Join us and let's navigate this wild world of decisions together

Role Overview:

We are seeking a Performance Manager to join our team full-time in Sydney. You are smart and able to find new opportunities to build our new and existing partners list. You are commercially astute and have experience in managing relationships with clients. You also understand the value of interacting with internal teams to ensure that Finder continues to grow.

You will lead and take ownership of the Insurance verticals on Finder. This includes taking ownership of the revenue, the partnerships, and all other aspects required to own this role from a client services perspective. You will also manage team members directly towards company goals, supporting and empowering them to drive high-performance outcomes.

You will have a direct report to manage and work directly with the Group Performance Manager to direct outcomes, spotting commercial opportunities, and collaborating with the internal teams.

You need to have a wide range of skills in the areas of implementation, daily tracking & pacing, reporting, analytics, internet marketing, monetisation, merchandising, account management, & sales support.

Responsibilities:

• Building and improving relationships with new and existing partners or clients
• Provide data-backed performance insights to clients (market insights, performance benchmarking) and provide recommendations/opportunities to drive further growth via Finder's platform.
• Management of crew members toward high-performance outcomes
• Manage a direct report (data analytics support) to ensure partners' performance data is updated and accurate
• Preparing contracts / IOs and Proposals for clients
• Spotting commercial opportunities and collaborating with the internal team to drive
• Identify and recommend strategies to improve performance
• Ensuring that all finder sites are optimised for the optimal commercial advantage

Essential requirements of the role:

• At least 2 years of relevant experience
• Have a proactive attitude - constantly seeking to take action and build Finder
• Have great communication skills – written, verbal and presentational
• Data analytics - spotting market trends, E2E digital performance
• Can work independently and to deadlines
• Love learning new technologies and skills
• Experience in a digital role involving performance improvement
• Proficiency with Google Docs, Google Analytics, Excel and PowerPoint

Perks/Benefits:

• 5 days of additional 'Life Leave' each year to use for life's big moments
• Free daily lunch - in office
• Generous gender - neutral parental leave (up to 16 weeks in Australia)

Application process:

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on, and why you think you'd be a great addition to the Finder team.

Inclusion

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Email with any questions or feedback.