Customer Experience Supervisor VIC
1 day ago
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Armstrong Ceiling Solutions is looking for a dynamic and driven Customer Experience Team Leader to lead our VIC/TAS operations and elevate our service standards to new heights.
As the Customer Experience Team Leader, you'll be at the forefront of customer engagement and retention in the VIC/TAS region. You'll lead a dedicated team focused on delivering seamless service, managing end-to-end order processes, and ensuring our customers receive the highest level of support throughout their journey with us.
What you will be doing:
• Lead and coach the VIC/TAS customer experience team across order management, invoicing, and issue resolution
• Build strong relationships with customers and internal stakeholders to ensure a seamless experience
• Oversee order processing, delivery coordination, and end-of-month reconciliations
• Collaborate with Sales, Logistics, and Warehouse teams to optimize service delivery
• Drive continuous improvement and champion the adoption of new systems and processes
• Monitor team performance through KPIs and implement strategies for growth and efficiency
What you will bring:
• 3+ years' experience in customer service, account management, or a similar leadership role
• Strong communication and interpersonal skills with the ability to influence and collaborate
• Proven ability to lead, coach, and motivate teams to achieve high performance
• High attention to detail, excellent organizational skills, and a proactive mindset
• Proficiency in CRM, ERP/MRP systems, and Microsoft Office Suite
• Experience in sales or marketing is a plus
Why Join Us
At Armstrong Ceiling Solutions, we're committed to innovation, collaboration, and delivering excellence. You'll be part of a supportive team that values your ideas, encourages growth, and celebrates success.
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