Concierge

1 week ago

Ringwood East, Victoria, Australia Auxus Pty Ltd Full time $45,000 - $65,000 per year

About Auxus

Auxus offers a holistic approach to onsite building service integration designed to help your business thrive.

The Auxus team hold an unrivalled expertise as stewards of the total customer experience and work in partnership with tenants and building owners to deliver service excellence at every step of the journey

We specialise in delivering a service level that engenders trust through action. Our clients know everything is taken care of, effortlessly and with care.

The Role

We have an exciting opportunity for customer focused, solution centric individuals to join our growing Concierge & Workplace Services team. The role offers a great balance of challenges, responsibility and team engagement, meaning you will work with your team to ensure the workplace tenancy and tenant needs are delivered each day, whilst being hands on and involved in all allocated site's day to day operations. Key responsibilities include, but are not limited to:

  • Proactively welcoming all visitors and offering your assistance
  • Action all requests in a timely manner and to a high standard
  • Customer and visitor management
  • Access card administration for both visitors and staff
  • Ensuring all areas are kept to a high level of cleanliness
  • Inductions of all new staff, contractor and visitors ensuring they are well informed of the building and its features.
  • Mail management and advising customers of any deliveries
  • General assistance for all visitors and tenants
  • Managing meeting room bookings, cleanliness and room re-sets
  • Locker and key management
  • Floor walks throughout the day
  • Monitor levels of stationary and kitchen supplies, restocking when requires
  • Pool vehicle administration and management
  • Security and WHS awareness, reporting any issues and concerns to the appropriate person/s
  • Have a strong knowledge of your roles and responsibilities and the procedure you face regularly allowing you to undertake your tasks with confidence
  • Providing vital information on building issues to the facilities team
  • Work as a team, assisting where you can and practicing an effective and professional level of communication amongst your team.

What You Bring to the Role

  • You are people-centric – you offer an emotional connection with others.
  • You are committed to the well-being of others – you anticipate needs and wants, offering genuine warmth in all interactions.
  • You are authentic in actions and conduct – you demonstrate real empathy and respect in all interactions.
  • You are confident and capable – you reassure others that you know what to do.
  • You have an eye for detail and take pride in your own conduct – you think and act like a customer.
  • Exceptional communication and a passion for customer service
  • Works well under pressure and uses strong interpersonal skills to succeed in high pressure situations
  • Friendly and engaging nature
  • Proactive nature, able to foresee potential issues and resolve in a timely manner with limited affect to the business.
  • Exceptional professionalism in the workplace
  • Open minded and enthusiastic approach to the day
  • Continuous contribution to improving the sites performance
  • Understand the importance of professional grooming and presentation
  • Proficient computer skills including high level of written and verbal skills
  • Team player

Our Culture and Benefits

  • Ongoing training and development
  • Career progression opportunities
  • Exclusive access to our Reward, Recognition and Benefits Program
  • At Auxus we pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

To be eligible for this role you will need to have full working rights in Australia (students welcome), a valid police check, and a first aid certificate is preferable.

If this role excites you and you want to join our team, please click apply and submit your resume.

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