Shopping Centre Concierge and Business Support

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this job involves
**Duties include**:
Ensure Reception Switchboard is manned at all times and calls answered promptly with a high level of customer service demonstrated at all times.
General administrative duties as specified by the Centre Management team.
Maintain and update all Shopping Centre registers - Tenant Phone List, Tenant After Hours Contact List, Tenant Insurance, Contractor Insurance, Contractors List, Lease Registers, Key Register and Asset Register, Public Liability Register and any other specified by the Centre Manager.
Attend to general customer and tenant enquiries
Be responsible for ensuring all contractors attending site are inducted and signed in, and making sure they return all site keys at the end of each day.
Liaise with the Operations Manager and Security Company to arrange all after hours security jobs on site for tenants or contractors when required.
Maintain and monitor petty cash and reconcile funds when required.
The Shopping Centre Concierge and Business Support role is part time Mon to Wed 8.30 - 5pm.
You’ll have some experience working either in a hospitality or customer service delivery role & you’ll bring your strong ‘Customer Service A-Game’ to JLL.
You will be willing to learn and have a ‘can do’ attitude in your approach to take on responsibilities. You will be well-presented and well-spoken, and easily build a good rapport with stakeholders of all levels.
Good telephone manner and high personal presentation.
Calm person who can manage challenging customer interactions, whilst remaining calm and professional.
Intermediate computer skills, including working knowledge in MS Outlook, Word and Excel.
Engaged team member who is eager to learn and grow.
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.