QA & Compliance Manager

1 week ago

Sydney, New South Wales, Australia Zembl Full time $120,000 - $180,000 per year

About Zembl:

Zembl saves businesses time and improves their bottom line. Our long, strong industry relationships help businesses buy better energy. We have local experts who'll pick up the phone, have a chat and understand customer needs to take the legwork out of admin. Our simple digital platform and helpful people make admin easy, even pleasurable.

Purpose of the role:

This is a strategic and hands-on leadership role, responsible for embedding compliance-first thinking across our operations, driving automation and AI innovation, and ensuring our QA and Compliance team delivers at the highest level.

You'll sit at the heart of the business, managing compliance and regulatory risk, maintaining partner trust, and safeguarding the integrity of our sales processes. You'll lead a high-performing team split between Sydney (QA & Compliance Coach) and Manila (six QA Analysts).

What you'll do:

  • Lead the QA & Compliance function, ensuring alignment with regulatory guidelines and retailer requirements (AER/ACCC).
  • Oversee post-sale reviews, QA scorecards, and calibration sessions with partners and internal teams.
  • Drive automation and AI initiatives to minimise manual processes and reduce compliance risk.
  • Serve as primary contact for compliance audits, partner queries, and operational risk event reviews.
  • Build and maintain compliance documentation, training modules, and knowledge bases.
  • Provide dashboards and reporting to leadership on compliance posture and QA outcomes.
  • Review and approve compliance-related policies, scripts, disclaimers, and customer communications.

About you:

You're regulator-savvy but commercially grounded, with a knack for balancing compliance obligations with business realities. You're an excellent communicator, comfortable leading calibration sessions, audits, and root cause analysis with confidence. You're also curious about automation and AI and can spot opportunities to innovate.

Must have:

  • 5+ years in quality assurance, compliance, or operational risk management
  • Experience in highly regulated industries (energy, telco, financial services, insurance)
  • Strong understanding of consumer protection obligations and risk frameworks
  • Leadership experience managing QA/compliance teams
  • Excellent stakeholder management and analytical skills
  • Familiarity with automation or AI tools for QA/compliance

Benefits:

  • Zembl supports a hybrid work-from-home and in-the-office approach, (ability to work abroad for up to 20 days per year)
  • Join a supportive and enthusiastic team with an active social calendar
  • Earn additional annual leave through team incentives and years of service
  • Incentivised bonus scheme
  • Long-term growth and progression with homegrown leaders

But don't just believe us. Check out our ratings on Product Review where we have an average of 4.7 stars from 1600+ ratings

  • Compliance Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time $80,000 - $120,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Compliance Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Career Site Full time $80,000 - $120,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Tax Manager, Compliance

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $120,000 - $180,000 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.If we do...

  • Tax Manager, Compliance

    2 weeks ago

    Sydney, New South Wales, Australia AMP Career Site Full time $120,000 - $180,000 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years. If we do...

  • Head of Risk, Financial Crime

    4 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    OverviewIf you live in Australia or New Zealand, you've likely heard of AMP. We are a nimbler business with new leadership and thinking, focused on redefining what financial services could be and turning our legacy into something positive for the future. We help people create their tomorrow by supporting their banking, super, retirement and finances through...

  • Head of Risk, Financial Crime

    4 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    OverviewIf you live in Australia or New Zealand, you've likely heard of AMP. We are a nimbler business with new leadership and thinking, focused on redefining what financial services could be and turning our legacy into something positive for the future. We help people create their tomorrow by supporting their banking, super, retirement and finances through...

  • Senior Manager Risk, Compliance

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $90,000 - $120,000 per year

    Job Description:How you'll make an impactDesign and document controls that are efficient and effective and support compliance with obligations. Support the development and execution of the business control testing plan to provide assurance on the design and operating effectiveness of the control environment Support the delivery of change initiatives across...

  • Senior Manager, Health, Safety

    5 days ago

    Sydney, New South Wales, Australia AMP Full time $120,000 - $180,000 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.If we do...

  • Senior Product Manager

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $120,000 - $180,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Senior Tax Accountant

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $120,000 - $140,000 per year

    We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.If we do our job well, we genuinely add to the prosperity of our...