Implementation Coordinator

Be inspired everyday – let your work make a difference #Superwithimpact

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.

HESTA is also an inspiring and rewarding place to work. That's because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they're focused on living and creating a strong organisational culture. We're an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.

The opportunity – 'Do what you love, and you'll never work a day in your life' #careerswithimpact

12 Month Maximum Term Contract

Are you ready to take the next step in your career and make a real impact on member experience? HESTA is seeking an organised and proactive Implementation Coordinator to join our team on a 12-month maximum term contract.

As Implementation Coordinator, you will play a vital role in supporting HESTA Advisers and members, ensuring a fast and streamlined experience for members as they implement advice outcomes. You'll be responsible for strengthening our processes and systems to simplify administration and improve timeframes for superannuation administration.

Your day will see you:

• Coordinate internally with HESTA Advice providers to understand and action member advice implementation needs.
• Administer and upload documents to the Xplan platform, ensuring accuracy, compliance, and confidentiality.
• Maintain regular communication with Advice Providers and key stakeholders on progress and issues.
• Liaise directly with members to collect documentation, provide updates, and assist with forms.
• Partner with both HESTA's and external fund administrators to track and follow up on changes.
• Contribute to the ongoing design and improvement of implementation processes and systems.
• Prioritise tasks effectively based on importance and urgency, demonstrating strong time management skills and the ability to manage competing priorities.
• Ensure meticulous attention to detail in all aspects of documentation, record-keeping, and process management.

About you:

• Significant experience in administration or coordination roles, ideally within superannuation or a similar member-focused environment.
• Proven ability to prioritise workload, manage time efficiently, and handle multiple competing priorities.
• Exceptional attention to detail, particularly when handling sensitive information and documentation.
• Comfortable working autonomously with limited supervision.
• Strong communication skills, with the ability to engage and maintain relationships with a variety of stakeholders.
• Experience working in compliance-driven environments is highly regarded.

This is a fantastic opportunity to broaden your skills, work collaboratively across teams, and directly contribute to enhancing our member experience. If you are passionate about process improvement, stakeholder engagement, and delivering outstanding service, we want to hear from you

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team and we'll call you to discuss.

We'll close applications when we find the right person, so get in quick before you miss this opportunity.

Please note: Applications via recruitment agencies will not be accepted for this position