Station Mobilisation Manager

About Us:

RATP Dev Western Sydney Airport (RDWSA) is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator.

Our 25,000 people design, operate, maintain and modernize urban and interurban transportation networks. We serve more than 100 cities in 17 countries, delivering tailored mobility solutions that address each community's unique environmental, social, and economic challenges.

We build, deliver and commit for the best of public transport – every day, everywhere, for everybody – to make it the natural choice for cities and passengers.

As a contractor to the Australian Federal and NSW governments, Parklife Metro is leading a transformative metro project connecting St Marys to Bradfield, linking with the new Western Sydney Airport.

RDWSA will proudly operate and maintain 6 new stations, 12 metro trains, core rail systems, and a state-of-the-art stabling and maintenance facility at Orchard Hills on the Western Sydney Airport metro line for 15 years after the line has become operational.

About the Role:

As our Station Readiness & Mobilisation Manager (SRMM), you'll play a pivotal role in preparing the Customer Experience team for day one of operations. From writing operational plans and SOPs, to coordinating supplier training and supporting testing & commissioning, you'll help ensure our frontline workforce is set up for success.

Once mobilisation is complete, this role transitions into a Proximity Manager (PMa) position, leading a team of Customer Service Agents and Ambassadors across a group of stations. In this shift-based role, you'll be the visible leader on the ground - overseeing daily operations, driving great customer experiences, and stepping up as Metro Commander when incidents or emergencies arise.

It's a rare opportunity to be part of both the mobilisation and operational phases - shaping how we start up and how we run.

Prior to Trial Operations, in the mobilisation phase, you will:

• Develop operational plans, SOPs, and training materials for Customer Service teams
• Coordinate supplier and O&M training, working closely with our learning and competency team
• Support testing and commissioning activities
• Engage with stakeholders, including emergency services, and contribute to interface agreements
• Provide SME advice and help deliver components of training to new employees

From Trial Operations into BAU, once operations commence, you will:

• Lead a team of Customer Service Agents and Ambassadors across multiple stations
• Provide visible station leadership on shift, resolving issues quickly and effectively
• Oversee subcontractors and ensure station environments are safe, clean, and welcoming
• Act as Metro Commander during incidents and emergencies, coordinating with the OCC and emergency services
• Drive outstanding customer service and safety, ensuring KPIs are met and values are lived day-to-day

About You:

You're an experienced operator who thrives in complex, customer-facing environments and knows how to prepare teams for success. You bring a balance of technical know-how, leadership capability, and a calm, decisive approach to incidents.

To succeed in this role, you'll bring:

• Proven experience developing operational plans, SOPs, and documentation in a regulated environment (rail, aviation, or similar)
• Strong background in customer service delivery within a safety-critical setting
• Experience in incident and emergency management, with the ability to lead frontline teams during degraded or challenging situations
• Demonstrated leadership skills - coaching, mentoring, and motivating diverse teams to achieve service excellence and KPI targets
• Tertiary qualifications or equivalent experience, with Cert IV in Training & Assessment and Leadership & Management highly regarded
• First Aid, White Card, and Rail Industry Worker card (or ability to obtain)

This is a great opportunity for someone who wants to shape how we start and lead how we operate - making a tangible impact from mobilisation through to day-to-day delivery.