Station Mobilisation Manager
4 days ago
About Us:
RATP Dev Western Sydney Airport (RDWSA) is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator.
Our 25,000 people design, operate, maintain and modernize urban and interurban transportation networks. We serve more than 100 cities in 17 countries, delivering tailored mobility solutions that address each community's unique environmental, social, and economic challenges.
We build, deliver and commit for the best of public transport – every day, everywhere, for everybody – to make it the natural choice for cities and passengers.
As a contractor to the Australian Federal and NSW governments, Parklife Metro is leading a transformative metro project connecting St Marys to Bradfield, linking with the new Western Sydney Airport.
RDWSA will proudly operate and maintain 6 new stations, 12 metro trains, core rail systems, and a state-of-the-art stabling and maintenance facility at Orchard Hills on the Western Sydney Airport metro line for 15 years after the line has become operational.
About the Role:
As our Station Readiness & Mobilisation Manager (SRMM), you'll play a pivotal role in preparing the Customer Experience team for day one of operations. From writing operational plans and SOPs, to coordinating supplier training and supporting testing & commissioning, you'll help ensure our frontline workforce is set up for success.
Once mobilisation is complete, this role transitions into a Proximity Manager (PMa) position, leading a team of Customer Service Agents and Ambassadors across a group of stations. In this shift-based role, you'll be the visible leader on the ground - overseeing daily operations, driving great customer experiences, and stepping up as Metro Commander when incidents or emergencies arise.
It's a rare opportunity to be part of both the mobilisation and operational phases - shaping how we start up and how we run.
Prior to Trial Operations, in the mobilisation phase, you will:
- Develop operational plans, SOPs, and training materials for Customer Service teams
- Coordinate supplier and O&M training, working closely with our learning and competency team
- Support testing and commissioning activities
- Engage with stakeholders, including emergency services, and contribute to interface agreements
- Provide SME advice and help deliver components of training to new employees
From Trial Operations into BAU, once operations commence, you will:
- Lead a team of Customer Service Agents and Ambassadors across multiple stations
- Provide visible station leadership on shift, resolving issues quickly and effectively
- Oversee subcontractors and ensure station environments are safe, clean, and welcoming
- Act as Metro Commander during incidents and emergencies, coordinating with the OCC and emergency services
- Drive outstanding customer service and safety, ensuring KPIs are met and values are lived day-to-day
About You:
You're an experienced operator who thrives in complex, customer-facing environments and knows how to prepare teams for success. You bring a balance of technical know-how, leadership capability, and a calm, decisive approach to incidents.
To succeed in this role, you'll bring:
- Proven experience developing operational plans, SOPs, and documentation in a regulated environment (rail, aviation, or similar)
- Strong background in customer service delivery within a safety-critical setting
- Experience in incident and emergency management, with the ability to lead frontline teams during degraded or challenging situations
- Demonstrated leadership skills - coaching, mentoring, and motivating diverse teams to achieve service excellence and KPI targets
- Tertiary qualifications or equivalent experience, with Cert IV in Training & Assessment and Leadership & Management highly regarded
- First Aid, White Card, and Rail Industry Worker card (or ability to obtain)
This is a great opportunity for someone who wants to shape how we start and lead how we operate - making a tangible impact from mobilisation through to day-to-day delivery.
-
Movement Mobilisation Manager
46 minutes ago
Sydney, New South Wales, Australia Act for Peace Full time $99,999 - $124,999 per yearAbout the roleAbout the positionThe Head of Movement Mobilisation exists to build and strengthen Act for Peace's movement for peace by leading strategies that connect, equip, and empower communities of faith to take collective action. This role is responsible for developing and implementing relational organising, leadership development, and mobilisation...
-
Retail Manager – Service Station
1 hour ago
Sydney, New South Wales, Australia SHRI SWAMINARAYAN PTY LTD Full time $90,000 - $120,000 per yearShri Swaminarayan Pty Ltd trading as Speedway Liverpool operates a petrol/service station offering fuel sales, convenience retail, and related customer services, supporting the community with reliable and efficient operations. Speedway Liverpool is a busy service station providing fuel, convenience retail products, and quality customer service to the local...
-
Station Cook
6 days ago
Sydney, New South Wales, Australia Jumbuck Pastoral Full time $45,000 - $60,000 per yearAre you creative, enjoy forward planning and passionate about the outback, with an appreciation for rural living? Jumbuck are a fourth generation Australian business, operating large scale cattle and sheep properties throughout the country.We seek a full-time cook who will be responsible for: Providing home-style and nutritious breakfast, lunch, dinner and...
-
Senior Station Supervisor
1 week ago
Sydney, New South Wales, Australia Airport Service Delivery -Overseas Full time $80,000 - $120,000 per yearSriLankan Airlines Ltd, the National Carrier of Sri Lanka operates with a network of destinations throughout Asia, the Middle East, Europe and Australia. The Airline has a strong presence in Maldives and Southern India. SriLankan is a member of the 'oneworld' alliance. The post holder will bear the responsibility, of achieving, customer service...
-
Officer - Community Mobilisation
6 days ago
Sydney, New South Wales, Australia Australian Red Cross Full time $60,000 - $90,000 per yearCasual position, flexible hoursFlexible NSW locationAbout UsAustralian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.About the roleThe Officer – Community Mobilisation works with local, state and national stakeholders to build organisational...
-
Construction Manager – Metro Stations
2 weeks ago
Sydney, New South Wales, Australia RSGx Full time $120,000 - $180,000 per yearWho We AreRSGx is a provider of innovative, multidisciplinary and integrated mechanical and electrical solutions in the transport infrastructure, oil and gas, resource and minerals, renewables, transmission and distribution and water industries in Australia.RSGx provides a suite of service solutions to our valued partners, throughout the project management...
-
Expressions of Interest
2 weeks ago
Sydney, New South Wales, Australia RATP Dev Full time $90,000 - $120,000 per yearAbout UsRATP Dev Western Sydney Airport (RDWSA) is a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator.Our 25,000 people design, operate, maintain and modernize urban and interurban transportation networks. We serve more than 100 cities in 17 countries, delivering tailored mobility...
-
Legal Counsel
2 days ago
Sydney, New South Wales, Australia Lendlease Full time $120,000 - $180,000 per yearWe are currently seeking a lawyer to join our Sydney based in-house legal team within the Lendlease Construction business. In this busy and rewarding role you will be a key source of knowledge to the business providing strategic and commercially astute legal advice and represent the business externally to government and private clients, subcontractors and...
-
Country Manager
2 days ago
Sydney, New South Wales, Australia CSG Talent Full time $180,000 - $250,000 per yearCountry ManagerLead a high-impact business turnaround and drive ambitious national growth.Take ownership of a full P&L mandate, delivering commercial performance across a large and complex operation.Inspire, re-energise, and mobilise a sizeable workforce to achieve results with pace.This global organisation is recognised internationally for its growth...
-
Delivery Consultant
1 week ago
Sydney, New South Wales, Australia Infrastructure People Full time $90,000 - $120,000 per yearDelivery ConsultantInfrastructure People (powered by Core)Infrastructure People (powered by Core) provides embedded resource management solutions across civil, rail, mining and energy projects. We partner directly with our clients to support workforce mobilisation, planning, and long-term team building.We're now looking for a Delivery Consultant to join our...