Reservations Manager

**Your day-to-day**
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members
- Provide mentoring, coaching and regular feedback to drive performance
- Develop rapport with regular guests, clients and booking agents
- Support the Director Sales & Marketing and Revenue Manager, sharing insight where applicable
- Responsible for management of rate loading, accuracy and tracking across systems with Revenue Manager
- Understand the concept of Total Revenue Management and support the Commercial team to drive this culture within various departments of the hotels
- Maintain accurate profile management in conjunction with the Front Office Manager, by consistently monitoring and merging profiles for accurate statistical data, high IHG Rewards Club guest recognition scores and accuracy of reservations
- Maintain a high level of product and service knowledge about all IHG hotels in your region
- + much more

**What we need from you**

Excellent written and verbal communication skills | Competent in using both Opera Property Management System and integrated Point of Sale and channel management systems | Strong organisational skills and ability to prioritise workflows | Bachelor’s degree qualifications in hospitality, hotel management or similar with at least 3 years Front Office and/or Reservations experience | Strong numerical understanding will be key
- There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people. _

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - dry cleaning, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.