Retail Manager – Full Time

2 weeks ago

Melbourne, Victoria, Australia Ollies Chicken Full time $75,900 per year
We're Hiring Retail Manager – Full Time

Ollies Chicken is a well-established hospitality business with deep roots in the Melton and Hillside communities. With over 30 staff and strong year-on-year performance, we are seeking a dedicated Retail Manager to oversee day-to-day operations, team leadership, and long-term strategic growth.


Key Responsibilities

  • Product & Stock Management

  • Determine optimal product mix and stock levels for both in-store and delivery sales.

  • Ensure consistency in quality, service standards, and customer satisfaction across both outlets.

  • Purchasing & Pricing

  • Formulate and implement purchasing policies with key suppliers including poultry, beverages, and packaging.

  • Coordinate with trades and service providers for equipment maintenance.
  • Assist in setting pricing strategies based on sales data and customer demand.

  • Marketing & Promotion

  • Plan and execute marketing campaigns across delivery platforms and social media.

  • Promote and advertise the brand through catering partnerships and community events.
  • Oversee loyalty program development and app-based ordering strategies.

  • Sales & Customer Service Management

  • Support frontline operations when required and respond to customer feedback and complaints.

  • Build relationships with recurring catering clients and delivery platforms to maximize revenue.
  • Advise customers on menu options and event catering packages.

  • Financial & Record-Keeping

  • Maintain records of stock usage, supplier invoices, and financial transactions.

  • Monitor delivery platform performance and evaluate marketing return on investment.
  • Assist with daily banking and financial reconciliation.

  • Budgeting & Cost Control

  • Contribute to the preparation and monitoring of operational budgets.

  • Work with owners to improve cost efficiency and long-term sustainability.

  • Menu Consulting

  • Consult with business owners to review and adjust the menu offering based on customer demand, sales performance, cost analysis, and market trends to ensure continued commercial viability and customer satisfaction.

  • Staff Management

  • Control the recruitment, training, supervision, and rostering of team members.

  • Prepare work instructions, cleaning procedures, and operational guides.
  • Conduct performance reviews, team meetings, and enforce workplace policies.

  • Workplace Safety & Compliance

  • Ensure compliance with occupational health and safety regulations across both stores.

  • Monitor hygiene standards and cleanliness of food preparation and service areas.

What We're Looking For
  • Proven experience in retail or hospitality management (QSR or fast food preferred).
  • Strong leadership, analytical, and organizational skills.
  • Experience with budgeting, rostering, stock control, and marketing.
  • Strong communication skills and customer service focus.
  • Fluency in English; Vietnamese language skills highly regarded.

Why Work With Us?
  • Play a key leadership role with scope for professional development.
  • Supportive owners committed to creating a self-managed and efficient business.
  • Salary: $75,600 per annum, plus superannuation and overtime.
  • Long-term opportunity with real influence.

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