Senior Client Services Manager

** Employer of Choice - 10 Years in a Row , Google Performance Agency of the Year - 3 Years in a Row , Microsoft APAC Agency of the Year 2019, 2021, 2023, B&T Best Digital Services , 2X Gold Cannes in Cairns Crocodile Awards.**

Why us?

We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our Clients.

So why us?

• We Flex: Shape your day or week to suit you.
• We save: Access discounts and cashback across hundreds of retailers
• We learn: We have a heap of training partners including MFA, NGEN, Google, Facebook, Amazon to ensure you're continuously developing your skillset.
• We're mentally healthy: We offer 24/7 EAP support along with a dedicated Vibe Committee and Spirit Committee that organises social activities and wellbeing initiatives.
• We're Social - Quarterly and monthly social events, summer half days & annual company ski trip.

As a Senior Account Manager, you will be responsible for day-to-day leadership with long-term strategic impact. This role goes beyond delivery oversight: it's about being a trusted advisor who connects business challenges with digital solutions, driving measurable outcomes for clients while ensuring our standard of excellence is met.

You'll work across long standing clients & some brand new client wins, across various industries so will have a varied role where no two client projects would be the same

Your Responsibilities:

• Act as the day-to-day contact for assigned client accounts, ensuring clear communication, timely responses, and strong relationship management.
• You'll lead discovery of business, functional, and technical requirements, and work with cross-functional teams to translate these into strategies, solutions, and programs for our clients.
• Monitor and report on client health metrics (delivery quality, satisfaction signals, ROI, and service adoption) and act on risks or opportunities.
• Coordinate activities across internal teams to ensure timelines, budgets, and scopes are met with consistent quality.
• Contribute to account growth by spotting opportunities, developing recommendations, and supporting the creation of account plans with a distinct focus on client health.
• Collaborate with specialists and practice leads to evolve client strategies and ensure our work ladders up to meaningful outcomes.
• Confidently lead workshops and planning sessions, turning collaborative discussions into clear, actionable roadmaps.

Your Expertise:

• 6+ years of experience in client services, account management, or digital consulting within an agency or professional services environment.
• Proven track record of managing digital client retainers, across Design/Dev/QA/CRO
• Proven ability to manage client relationships, with strong interpersonal and communication skills to build trust and handle both day-to-day interactions and senior stakeholder conversations.
• Solid project coordination skills with experience delivering digital campaigns, platforms, or ongoing services across channels such as SEO, CRO, media, or development.
• Experience with collaboration and project management platforms like Wrike, Miro, Jira

Want to be a part of the team? Get in touch today

Additional Information

Resolution Digital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.