Service Delivery Manager – Embedded Networks

5 days ago

Maroochydore Queensland Australia LPE Management Pty Full time $120,000 - $180,000 per year

Own the end-to-end delivery of embedded network services across a fast-growing portfolio. You'll be the operational heartbeat—leading a high-performing team, lifting supplier performance, and ensuring compliance—while working shoulder-to-shoulder with our Chief Commercial Officer (CCO). This role sits on LPE's Extended Leadership Team and contributes to strategy, cadence, and board-level reporting.

Key Accountabilities of the Team:


• Own end-to-end onboarding—from Sales handover to "go live" and first bill—ensuring complete data, accurate pricing/charges, meter contracts and IWA completion notices.


• Meet regulatory targets with zero adverse findings across ENM/ENO obligations.


• Lift customer satisfaction through reliable service delivery and clean handovers.


• Develop a reporting cadence (with the CCO) to track: site acquisition, energy/site procurement, asset & stock control, onboarding accuracy & speed, retention/contract cycles and offboarding.


• Liaise with Sales to monitor the expected sales pipeline to ensure accurate and timely delivery of proposal, contract and pricing documentation.


• Manage IWA infrastructure delivery with suppliers, body corporates and developers to LPE standards.


• Execute the energy procurement strategy (incl. progressive procurement), retail partner relationships, bulk contract management and periodic tariff/loss-factor reviews.

What You'll Bring:


• Senior operations leadership in energy/utilities, embedded networks or adjacent infrastructure services.


• Proven command of regulatory compliance (AEMO/ENM/ENO or comparable frameworks).


• Commercial knowledge: portfolio profitability, bulk contracts, procurement strategy and vendor management.


• Track record lifting SLA performance across multi-vendor supply chains.


• Tools: Exposure to BlueBilling and Pipedrive helpful.


• People leadership that sets clear standards, coaches hard and celebrates wins.


• Tertiary qualifications in engineering, commerce, business or related field (or equivalent experience).

What's on Offer:

  • Leadership: Seat on the Extended Leadership Team (ELT) working closely with the CCO
  • Scope & autonomy: Own delivery across a national portfolio.
  • Sunshine Coast HQ: Role based in Maroochydore
  • Package: Competitive salary + super + performance bonus
  • Growth: Real career runway as we scale our embedded network footprint.
  • Anniversary Leave: Extra day of annual leave each year.
  • Discounts: Energy discounts

How to Apply:

Applications close November 21st. If you have questions, include them in your application—our team will respond quickly and confidentially. We're an equal opportunity employer and welcome applications from all backgrounds. If you need adjustments to participate in the process, let us know.

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