Intake/Triaging Officer

5 days ago

Hervey Bay Queensland, Australia Trauma Assist Full time $60,000 - $90,000 per year

Business Services Support Officer - Intake/Triaging

Are you passionate about making a difference in people's lives?  Join us at Trauma Assist, where we are dedicated to providing crucial support to individuals navigating challenging times. We are currently seeking a compassionate and organised Intake/Triaging Officer to join our team and play a pivotal role in assisting those in need. This is a full time role however part time applications will be considered.

Why Work for Trauma Assist

  1. Impactful Work: At Trauma Assist, you'll be part of a team committed to making a meaningful impact on the lives of individuals dealing with trauma. Your role as an Intake Officer will directly contribute to providing timely and essential support to those in crisis.
  2. Supportive Environment: We foster a culture of support and collaboration. You'll be working in an environment that values teamwork, empathy, and continuous learning. Your contributions will be appreciated and recognised.
  3. Professional Development: Trauma Assist is committed to the growth of its employees. As an Intake Officer, you'll have access to ongoing training and development opportunities to enhance your skills and knowledge in trauma support and intake procedures.
  4. Diverse and Inclusive: We celebrate diversity and promote an inclusive workplace where everyone's unique perspectives and experiences are valued. Join a team that respects and embraces differences.
  5. Community Impact: Be a part of an organisation that positively impacts the community. Your role as an Intake Officer directly contributes to providing vital services to individuals of all ages, and families in need, fostering resilience and healing.

Key Responsibilities:

  • Assist in the intake process for the organisation
  • Undertake Triaging appointments with Clients
  • Coordinate with various departments to ensure seamless service delivery.
  • Maintain accurate records and documentation of client interactions.
  • Provide empathetic and supportive communication to individuals seeking assistance.

What You Would Bring To This Role:

  • Previous experience in a similar intake or triaging role preferred.
  • This role would suit a Counsellor in the making, who has recently completed, or nearing completion of a Diploma in Counselling.
  • Tenacity and resilience would be fantastic traits for you to have in your personal toolbox.
  • Strong communication and interpersonal skills.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Empathy and compassion toward individuals dealing with trauma.
  • Proficiency in relevant computer applications and database management.
  • Possession of a current, full Queensland Drivers License (C Class)
  • Willing to go through a Criminal History check
  • Possess a current Blue Card or ability to obtain

If you're looking for a role where you can contribute to a meaningful cause and make a difference in people's lives, Trauma Assist is the place for you. Join us in our mission to provide crucial support and empower individuals on their journey towards healing.

To apply, please submit your resume and cover letter detailing your relevant experience and interest in the position.

All applications are held in the strictest confidence.

Only shortlisted candidates will be contacted.

Remuneration:

Social, Community, Home Care and Disability Services Industry Award (SCHADS) 2010

(Between level 1 and 3 commensurate with experience).

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