Intake/Triaging Officer

2 days ago

Hervey Bay Fraser Coast, Australia Trauma Assist Full time $104,000 - $130,878 per year

Business Services Support Officer - Intake/Triaging

Are you passionate about making a difference in people's lives?  Join us at Trauma Assist, where we are dedicated to providing crucial support to individuals navigating challenging times. We are currently seeking a compassionate and organised Intake/Triaging Officer to join our team and play a pivotal role in assisting those in need. This is a full time role however part time applications will be considered.

Why Work for Trauma Assist

  1. Impactful Work: At Trauma Assist, you'll be part of a team committed to making a meaningful impact on the lives of individuals dealing with trauma. Your role as an Intake Officer will directly contribute to providing timely and essential support to those in crisis.
  2. Supportive Environment: We foster a culture of support and collaboration. You'll be working in an environment that values teamwork, empathy, and continuous learning. Your contributions will be appreciated and recognised.
  3. Professional Development: Trauma Assist is committed to the growth of its employees. As an Intake Officer, you'll have access to ongoing training and development opportunities to enhance your skills and knowledge in trauma support and intake procedures.
  4. Diverse and Inclusive: We celebrate diversity and promote an inclusive workplace where everyone's unique perspectives and experiences are valued. Join a team that respects and embraces differences.
  5. Community Impact: Be a part of an organisation that positively impacts the community. Your role as an Intake Officer directly contributes to providing vital services to individuals of all ages, and families in need, fostering resilience and healing.

Key Responsibilities:

  • Assist in the intake process for the organisation
  • Undertake Triaging appointments with Clients
  • Coordinate with various departments to ensure seamless service delivery.
  • Maintain accurate records and documentation of client interactions.
  • Provide empathetic and supportive communication to individuals seeking assistance.

What You Would Bring To This Role:

  • Previous experience in a similar intake or triaging role preferred.
  • This role would suit a Counsellor in the making, who has recently completed, or nearing completion of a Diploma in Counselling.
  • Tenacity and resilience would be fantastic traits for you to have in your personal toolbox.
  • Strong communication and interpersonal skills.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Empathy and compassion toward individuals dealing with trauma.
  • Proficiency in relevant computer applications and database management.
  • Possession of a current, full Queensland Drivers License (C Class)
  • Willing to go through a Criminal History check
  • Possess a current Blue Card or ability to obtain

If you're looking for a role where you can contribute to a meaningful cause and make a difference in people's lives, Trauma Assist is the place for you. Join us in our mission to provide crucial support and empower individuals on their journey towards healing.

To apply, please submit your resume and cover letter detailing your relevant experience and interest in the position.

All applications are held in the strictest confidence.

Only shortlisted candidates will be contacted.

Remuneration:

Social, Community, Home Care and Disability Services Industry Award (SCHADS) 2010

(Between level 1 and 3 commensurate with experience).

  • First Nations Intake Officer

    4 days ago

    Hervey Bay & Fraser Coast, Australia Department of Families, Seniors, Disability Services and Child Safety Full time $70,000 - $120,000 per year

    TARGETED VACANCYThe First Nations Intake Officer role undertakes the Child Safety Officer intake role for Aboriginal and/or Torres Strait Islander families. The DFSDSCS recognises that the over-representation of Aboriginal and/or Torres Strait Islander children begins at intake and has agreed to trial a new way of working for Aboriginal and/or Torres Strait...

  • Intake Solicitor – Criminal Law

    6 days ago

    Gold Coast, Queensland, Australia Private Advertiser Full time $60,000 - $80,000 per year

    About the OpportunityAn established criminal law practice based in Southport is seeking a personable and driven solicitor to join its New Client Intake Team.This position is tailored for a recently admitted solicitor who not only understands criminal and traffic law, but also brings life experience, confidence in communication, and an ability to build...

  • Intake Officer

    4 days ago

    Gold Coast, Queensland, Australia Cpl - Choice, Passion, Life Full time

    Permanent Full-Time role - Salary + Salary Packaging- Based in Gold Coast- Use your sales and customer service skills to change people's livesMylestones has been part of CPL; Choice, Passion and Life for 24 years supporting thousands of people reach their potential and find a job they love. We know that with the right support there is no limit to what people...

  • First Nations Intake Officer

    5 days ago

    Wide Bay-Burnett, Australia Queensland Government Full time $70,000 - $120,000 per year

    **TARGETED VACANCY The First Nations Intake Officer role undertakes the Child Safety Officer intake role for Aboriginal and/or Torres Strait Islander families. The DFSDSCS recognises that the over-representation of Aboriginal and/or Torres Strait Islander children begins at intake and has agreed to trial a new way of working for Aboriginal and/or Torres...

  • Intake Clinician

    6 days ago

    South West Coast VIC, Australia The Geelong Clinic Full time $90,000 - $120,000 per year

    The Geelong Clinic INTAKE COORDINATOR - Part-time - 9 day fortnight Parental Leave Position August 2025-May 2026 An exciting opportunity currently exists to join The Geelong Clinic intake team in a relieving position. We are seeking a motivated and enthusiastic mental health Clinician with strong interpersonal skills and exceptional organizational and...

  • First Nations Intake Officer

    3 days ago

    Sunshine Coast, Australia Child Safety, Seniors and Disabilities Full time

    First Nations Intake Officers are responsible for delivering statutory child protection services such as investigating and assessing allegations of suspected child abuse and neglect and intervening to ensure the safety of children in accordance with legislation and practice guidelines. First Nations Intake Officers work in teams based in the Sunshine Coast...

  • Ndis Intake Officer

    3 days ago

    Gold Coast, Queensland, Australia Ability Action Australia Full time

    **Company Description**We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.Ability Action Australia is currently...

  • Intake Clinician

    2 weeks ago

    Sunshine Coast, Australia Stride Mental Health Full time

    OverviewJoin to apply for the Intake Clinician role at Stride Mental Health.Stride is the largest provider of headspace centres in Australia and leads in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Stride is a name that expresses our ambition and reflects the important role we...

  • Grower Services

    6 days ago

    Hervey Bay & Fraser Coast, Australia Agri Talent Pty Ltd Full time $100,000 - $130,000 per year

    Your Employer Your employer is a grower-owned macadamia processing and export business with a strong domestic presence and global market reach. Based in Gympie and servicing a diverse grower network across QLD and NSW, they pride themselves on delivering value to shareholders through excellence in intake, operations, and market performance. This is your...

  • Intake Clinician

    2 weeks ago

    Sunshine Coast Regional District, Australia Stride Mental Health Full time

    OverviewJoin to apply for the Intake Clinician role at Stride Mental Health.Stride is the largest provider of headspace centres in Australia and leads in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Stride is a name that expresses our ambition and reflects the important role we...