Intake and Support Worker

11 hours ago

Jimboomba Queensland Australia YFS Full time $88,381 - $95,095 per year

Are you a strong communicator with great listening skills and the ability to ask the right questions to understand a family's circumstances?

YFS' Intensive Family Support (IFS) program is looking for an Intake and Support worker to process, assess and triage referrals for families with complex needs. You will also provide interim weekly telephone support until a case manager is assigned.

We see this role as the heartbeat of the team. You will be responsible for assessing risk for families in crisis, linking them to supports and ensuring they feel heard and respected. You will also work closely with the Program Manager and the Practitioners, as a central touchpoint.

The ideal person for this role will be an experienced case manager with a strong understanding of trauma-informed practice and child development.

As part of the YFS team you will liaise across YFS programs, and external agencies to source immediate supports and de-escalate crisis situations.

Your highly tuned risk assessment skills will help to ensure the safety of children and best-practice supports from team members.

About the job

Role location: Jimboomba – our Jimboomba office is only 40 minutes from Logan and Springfield and a one-hour drive from the Gold Coast

Role type: Maximum term, part-time until 30th June 2026

Pay range: $88,381 to $95,095 a year based on experience, with salary sacrificing exempt from Fringe Benefits Tax available

In this role you will:

  • be first point of contact for external agencies seeking information or to make referrals into the Intensive Family Support Program
  • monitor incoming referrals and use professional judgement to screen for suitability and eligibility
  • engage positively with families so they feel heard and respected
  • work closely with the Program Manager to ensure waitlisted families are supported appropriately
  • provide considered and effective hand-overs to relevant team members.

About you

Aside from meeting the key capabilities outlined in the related role description available from the link below, you'll be a great fit if:

  • you have experience in telephone assessment, triage and support
  • you are genuinely empathetic, curious, and confident to ask the right questions to understand the family situation
  • you have an eye for detail so you can enter accurate data and are highly organised
  • you have a passion to see families empowered with information and supports to enable them to overcome life difficulties.

(copy and paste the link into your browser)

Interested?

People from Aboriginal and Torres Strait Islander backgrounds and people from culturally diverse backgrounds are encouraged to apply.

Apply with your resume and a one-page covering letter outlining what you will bring to the job.

Contact Tamarra on if you want to talk about the role.

This advertisement will remain open until the position is filled.

Interviews will be scheduled for a time agreed with the applicant.

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