Recycling and Waste Centre Customer Service Officer

Job no: 495497
Categories: Call Centre and Customer Service, Government and Defence

• Casual position available
• Hourly rate starting at $43.66 Superannuation
• Notting Hill location
• Applications close 15 June at 11:55pm.

City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

Our Waste Services team forms part of Sustainable Monash, providing a range of asset cleansing services, operating a highly regarded Recycling and Waste Centre and supported by a highly competent administration and customer service team. We are currently seeking an energised individual to join a dynamic and committed team within Waste Services for an exciting casual opportunity

About the Position

We are seeking a Customer Service Officer to fill a role in our Recycling and Waste Centre, window operation in accordance with our roster. We pride our ourselves on our values-based culture and commitment to providing excellent waste services to our community. The Recycling and Waste Centre is open 7 days a week including public holidays (Excluding Christmas Day, Boxing Day, New Year's Day, Good Friday, Easter Sunday) so officers may need to work some weekends and public holidays.

Skills and Experience

• Commitment to consistently delivering high-quality customer experience to the community and team members of the Council.
• Prepare the window for daily operation by following start-up and closure procedures
• Effective communication and ability to work in a team
• Asses loads of waste to determine the appropriate charge type and amount by measuring and visually assessing the load.
• Collect payment from each customer and enter the data into the point-of-sale system to record payment amounts and types of waste

Requirements

• Demonstrated ability to work in a team environment effectively
• Previous experience in a direct customer service role, including high-volume face-to-face, electronic, and telephone customer service
• Previous experience in cashiering and processing of credit cards and EFTPOS payments
• Highly developed verbal and written communication skills
• Ability to build and maintain effective and productive relationships.
• Commitment to contributing to safe work environment
• Satisfactory National Police Check; and
• Pre-employment medical examination

Benefits

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Flexible working arrangements
• Training and development opportunities
• Discounted gym memberships at our Active Monash Recreation Centre's

Apply for this amazing opportunity

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close 15 June at 11:55pm.

If you would like to discuss this role further or you have any enquiries, please contact Alex Collins or at

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email **************

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

Advertised: 22 May 2025 AUS Eastern Standard Time
Applications close: 15 Jun 2025 AUS Eastern Standard Time