Area Manager

At Contour, we're reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we've grown to over 300+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

Multi-Site Management & New Campus Launch

• Lead your portfolio of Contour campuses, driving a continuous uplift of operational standards, team performance, and campus presentation.
• Project-manage the launch of new Victorian campuses, from site fit-out to opening day, ensuring 100% readiness on day one.
• Own the operational rhythms that drive growth across all sites, new and old. You will ensure that exceptionally smooth operations and a premium, hospitality-grade experience are the default, leading directly to student retention and word-of-mouth referrals.
• Partner with Academics, People & Culture, Marketing, Tech, and the National Campus Ops team to execute new launches and roll out improvements across the entire VIC network.

Operational Excellence

• Own daily operations across your portfolio of campuses: class readiness, rostering, reschedules, attendance, inventory, and service operations (phone, email, text, in-person).
• Audit all sites regularly against the Campus Ops Playbook; close gaps fast; feed improvements back into the national standard.
• Keep all campuses beautiful: safety, compliance, maintenance, hospitality-grade presentation, and alignment with Contour's brand.

Leadership & Team Building

• Hire, onboard, coach, and mentor high-calibre Service Team Members & Campus Leaders.
• Create a culture of kindness, responsibility, continuous improvement, and unity across multiple sites, with standards that are loving but uncompromising.
• Be a trusted partner to tutors: classrooms prepped, resources perfect, tech ready. Every class, every time.

Student Experience

• Own student & parent experience across your region: walk-in conversion, NPS, referrals, and event execution like mock exams.
• Work with Enrolments Team to create new classes in line with demand and utilisation. Grow proactively, not reactively.
• Resolve escalations with empathy and precision; protect the brand and relationships.

Continuous Improvement

• Ship meaningful service improvements (automation, workflow, environment, or rhythms) that can be scaled across the VIC network.
• Ship meaningful campus improvements across facilities, maintenance, compliance, and cost control.
• Partner with founders & senior leadership to implement strategy and growth initiatives.

• Minimum 3+ years of experience in multi-site or venue leadership in education, hospitality, retail, fitness. Anywhere premium service and tight ops matter.
• People leader: recruits well, coaches hard and kind, builds capability and pride, and can manage leaders.
• Operator's eye: you notice the 1% details (chairs straight, print packs perfect, lighting right) and the 10,000-foot flows (schedules, staffing, cost lines).
• System thinker: turns chaos into checklists, reports, rituals, and dashboards with sound project management skills.
• Solution-oriented: flexible, proactive mindset with first-principles problem-solving.
• Extreme ownership: proactive, accountable, allergic to "near enough."
• Mission fit: deeply aligned with reshaping education, one student at a time.

Bonus points: education ops, franchise/rollout playbooks, new-site openings, CX/NPS programs, light technical fluency (you love automations or data).

• High-impact role in our home state: Drive the acceleration of our core Victorian network, the engine room for our national expansion.
• Leadership growth: We are growing from 6 to 10 Victorian campuses this year alone. As we scale, this role can grow into State Operations Leadership or national-level roles.
• Competitive package: Competitive salary, benefits, EAP, birthday/loyalty leave, and the satisfaction of work that compounds and makes a real impact in students' lives.

If you're a builder-operator who wants to manage a high-growth, multi-site network and help us scale our home-state advantage, we want to meet you. Apply with your CV and a short paragraph about why you'd make an exceptional Area Manager.

Contour is an equal opportunity employer and welcomes applications from all backgrounds.