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IT Support Officer
2 weeks ago
IT Support Officer
Location: Wollongong| Employment: Full-Time
Who We Are
At H.Parsons Group, we do more than just deliver services — we create meaningful experiences for the communities we serve. Behind every heartfelt moment is a dedicated team keeping the wheels turning smoothly — and that's where you come in
We're looking for a tech-savvy, problem-solving, people-loving IT Support Officer who's ready to take the reins of our IT operations, work alongside our software development team of and make sure our tech never misses a beat. If you love cracking puzzles, supporting a team, and making a real difference, keep reading
What You'll Be Up To
- Leading the charge on all things IT across our business — from desktops to servers, software to networks.
- Managing incoming support requests with high-level efficiency to keep everyone's tech running like clockwork.
- Support user onboarding and offboarding processes.
- Assist our team with audio visual set up or equipment issues.
- Jumping into the trenches to troubleshoot and fix hardware, software and network issues.
- Assist management of user accounts, permissions and security settings within the Microsoft 365 environment.
- Take control of our phone operations system 3CX.
- Support API integrations with third party software support.
- Building and maintaining a treasure cove of IT knowledge — think guides, how tos, and process gold.
Monitor, maintain, and improve the organisation's cyber security posture to safeguard information assets.
Collaborating across departments, understanding their tech needs, and delivering solutions that actually work.
- Keeping an eye on service desk metrics and driving continuous improvements because we're always aiming higher.
What You Bring to the Table
- A solid track record in IT support with some experience under your belt.
- Strong skills with Windows environments, Office 365, networking basics, and common business apps.
- A knowledge of monitoring and maintaining websites and hosting on AWS.
- An ability to juggle multiple priorities like a pro without breaking a sweat.
- Communication skills that can translate "tech-speak" into everyday language (and maybe even a little humor).
- Familiarity with IT ticketing systems and remote support tools is a bonus.
- A genuine passion for helping people and solving problems.
Why You'll Love Working Here
- You'll be part of a values-driven company that cares about its people and the community.
- A supportive and friendly workplace where your ideas and contributions matter.
- The chance to shape and improve IT services that directly impact how we support families every day.
- Opportunities for ongoing learning and growth — because we want you to succeed as much as you do.
Ready to Step Up?
If you're keen to take charge of a dynamic IT role in a company that's all about care, connection, and community, we want to hear from you
Send us your resume and a cover letter that tells us why you're the perfect fit to our team.
