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Member Experience Consultant

2 weeks ago

West Gippsland Latrobe Valley, Australia Latrobe Health Services Full time $40,000 - $60,000 per year

Position objective

We're looking for an enthusiastic person who is passionate about providing excellent customer service to every point of a members health journey. You will learn about the private health sector and why we are proud to work for a not for profit organisation which is focussed on providing quality products and services to our members and stakeholder- and gives back to the community

In this full-time role, you will:

  • Provide excellent customer service over the phone to members.
  • Deliver exceptional service to existing and new customers.
  • Learn and develop in an engaging and supportive environment, be empowered to take responsibility for own learning, development, and growth.
  • Positively interact with our members through telephone, email, online chat, social media, and face to face
  • Communicating complete and consistent advice to all members in relation to Latrobe's products and services
  • Undertake a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions.
  • Accurately maintain and update membership records.
  • Proactively engage in team activities to continually develop a practical understanding of overall business strategies and programs of work.

Register to attend an upcoming Member Experience Consultant Information Session.

  • April 11th 12:30 pm
  • May 1st 5:30 pm

More information

Download position description here.

Questions about the role can be emailed to the People & Culture team via