Client Services Officer

4 days ago


Adelaide, South Australia The University of Adelaide Full time $73,340 - $110,000 per year

Job no: 517268

Work type: Continuing - Part-time

Campus: Roseworthy

Categories: HEO3, Veterinary Services

HEO3 $ $73,340 (FTE) per annum plus an employer contribution of 17% superannuation applies.

Continuing part-time position (0.8)

This role offers a balanced roster, with late afternoon/evening weekday shifts and one weekend day shift, providing variety and flexibility.

Based at the Roseworthy Veterinary Hospital, this role provides high level customer service for clients visiting the RVH, including reception and general administration responsibilities.

The Roseworthy Veterinary Hospital (RVH) is the School's clinical teaching facility, which operates three commercial units, a small and a large animal hospital and a veterinary diagnostic laboratory. The RVH is a leading-edge primary practice and referral care veterinary hospital offering the latest technology, equipment and professional services to treat all species of animals. The hospitals offer high quality first opinion, referral and 24/7 emergency and critical care veterinary services to the public and referring veterinarians. The hospital also provides a clinical training environment for final year veterinary medicine and veterinary technology students working under the close supervision of experienced veterinarians, nurses and support staff.

The Client Services Officer delivers compassionate client engagement and reception support, including phone and email communication, appointment scheduling, and managing multiple phone lines. The role is responsible for coordinating patient admissions and discharges, liaising with referral practices, and assisting veterinary staff with emergency triage and patient handling. It also includes maintaining accurate records using veterinary software, processing financial transactions and insurance claims, and ensuring a clean, safe, and professional reception environment.

To be successful you will need:

  • Excellent written and oral communication skills and demonstrated ability to use these skills in managing professional and operational relationships with stakeholders.
  • Strong experience using Microsoft office suite (Word, Outlook, Excel)
  • Demonstrated organisational and time management skills.
  • Use of Veterinary Practice management software i.e. Cornerstone (desirable)
  • Experience providing client services in Veterinary practice or relevant discipline (desirable)

The path to Adelaide University

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

Your faculty's broader role

The Faculty of Sciences, Engineering and Technology is a multidisciplinary hub of cutting-edge teaching and research. Many of its academic staff are world leaders in their fields and graduates are highly regarded by employers. The Faculty actively partners with innovative industries to solve problems of global significance.

Learn more at: 

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the 'Apply Now' button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, Thursday 18 September 2025.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Sarah Nixon

Business Systems Supervisor, Roseworthy Veterinary Hospital

P:

E:

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Download the Position Description

Advertised: 04 Sep :00 AM

Applications close:18 Sep :55 PM



  • Adelaide, South Australia Equipe Advisory Full time $50,000 - $70,000 per year

    Equipe Advisory is a boutique accounting and advisory firm committed to excellence in client service. We pride ourselves on delivering high-quality outcomes with a personal touch. We're seeking a professional and motivated Client Service Officer to join our growing team and play a key role in supporting our clients and staff.This role is more than reception...


  • Adelaide, South Australia Wilson Rice Full time $60,000 - $80,000 per year

    We are currently seeking an experienced admin officer to join an accounting firm located in Adelaide CBD as Team Assistant / Client Service Officer to the Director.Our client is a National Top 100 accounting firm with 80 team members in their Adelaide office. The environment is very relaxed and friendly yet professional.You will work as part of an...


  • Adelaide, South Australia Minchinmoore Full time

    Position: Client Service Officer (Sydney)The Client Service Officer's main role is to assist with implementation of advice for Minchin Moore clients. Specifically, the primary responsibilities include:Client ServiceComplete the necessary paperwork to implement the recommendations detailed in the Statement of Advice (SoAs). This may include preparation of...


  • Adelaide, South Australia Vergola Full time $45,000 - $60,000 per year

    About the Role: We are looking for a proactive and highly organized Client Service Officer to join our dynamic team. In this role, you will be the crucial link between our clients, councils, and external service providers. You'll be responsible for handling a variety of administrative tasks while ensuring seamless communication and top-notch service...


  • Adelaide, South Australia MyBudget Full time $60,000 - $80,000 per year

    MyBudget is Australia's most trusted personal budgeting service. Since 1999, our award winning service has helped over 130,000 Australians achieve their financial goals.We are a team of passionate individuals who share a common purpose; to help Australians live a life free from money worries. With our caring and consultative money management approach and...


  • Adelaide, South Australia Manpower Australia Full time

    Overview Our client is an international insurance brokerage, risk management and consulting firm, operating more than 60 countries.They are the chosen partner of more than 130,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.The primary purpose of this role is to provide administrative sales support to...


  • Adelaide, South Australia Small Animal Specialist Hospital Full time $50,000 - $70,000 per year

    The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment....


  • Adelaide, South Australia Manpower Australia Full time

    OverviewOur client is an international insurance brokerage, risk management and consulting firm, operating more than 60 countries. They are the chosen partner of more than 130,000 Australian businesses, from small businesses through to multinational corporations and iconic brands. The primary purpose of this role is to provide administrative sales support to...


  • Adelaide, South Australia Manpower Australia Full time

    OverviewOur client is an international insurance brokerage, risk management and consulting firm, operating more than 60 countries. They are the chosen partner of more than 130,000 Australian businesses, from small businesses through to multinational corporations and iconic brands. The primary purpose of this role is to provide administrative sales support to...


  • Adelaide, South Australia University of Adelaide Full time

    OverviewHEO3 $ $73,340 (FTE) per annum plus an employer contribution of 17% superannuation applies. Continuing part-time position This role offers a balanced roster, with late afternoon/evening weekday shifts and one weekend day shift, providing variety and flexibility.Based at the Roseworthy Veterinary Hospital, this role provides high level customer...