Field Service Coordinator

2 weeks ago

East Perth, Australia GE HEALTHCARE Full time $80,000 - $120,000 per year
Job Description SummaryLooking for a job where you can Make a real impact GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. We're looking for a Field Service Coordinator to join our ANZ team.Job Description

As a Field Service Coordinator, you will play a vital role in keeping life-saving medical equipment running smoothly for our customers across the ANZ region, you will partner with the Field Service Coordination Manager for ANZ and your regional Service Delivery Manager (SDM) to support the effective and efficient coordination of field teams in providing planned and unplanned services for our Customers.

Your day will see you:

  • Plan and coordinate field service activities, aligning field engineer skills, tools, and parts with customer needs and maintenance schedules.
  • Maintain accurate data on customer install bases and service plans, using your data analysis skills and analytical mindset to keep everything current and spot trends.
  • Take a proactive role in workforce optimisation, reviewing data and reports to collaborate with managers to drive efficiencies and ensure KPIs, compliance, and quality standards are met.
  • Assist in solving operational challenges, making recommendations and executing strategies for optimisation and standardisation for our coordination function across the region.
  • Engage and communicate clearly with customers, keeping them informed throughout the process and reinforcing GE HealthCare as their trusted partner.
  • Collaborate closely with Field Engineers, coordination team members, and business partners to achieve service performance targets and uphold our customer commitments.

Our Customer's are at the center of everything we do Your superior communication and engagement skills will ensure a clear and simple process that keeps the site contacts informed throughout the process, ensuring they can keep delivering the critical services to their patients. A strong project management approach will ensure our technicians, parts and tools are planned, and services are delivered on time, building customer confidence in GE Healthcare as their preferred partner for medical technology and digital solutions.

If this sounds like your future role we'd love to see your application. For further information or a confidential discussion please reach out to

This role will require participation in a rotating roster to ensure effective coverage for our Customers across the ANZ region, and offers a Hybrid work mode with at least 50% onsite office engagement.

What's In It For You:

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

  • Flexible working options and flexible hours
  • Competitive salary
  • 5 weeks leave (ask about "take 5")
  • Generous leave & family policies
  • Long term career opportunities (locally and globally)
  • Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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Additional Information

Relocation Assistance Provided: No

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