Service Manager

2 weeks ago

Wangaratta, Victoria, Australia Watters Electrical Pty Ltd Full time $90,000 - $120,000 per year

We are looking for a Service Manager to join our Wangaratta team who thrives on leading teams and processes, driving service excellence, and delivering high-quality electrical service work across diverse sectors.

Job Summary:

As the Service Manager, you'll be responsible for leading a team of service electricians and support staff across a wide range of electrical service projects — including domestic settings, hospitals, aged care, education, retail, and government buildings. From installation to commissioning, safety compliance to customer service, this is a hands-on leadership role that keeps you connected to both the people and the technical delivery.

Responsibilities:

  • Lead and coordinate service delivery across a range of domestic and commercial projects
  • Manage and schedule service electricians and support staff to ensure timely, efficient job completion
  • Build and maintain strong client relationships, ensuring high quality service and repeat business
  • Oversee documentation, quoting, invoicing, and reporting to the Operations Manager, ensuring accuracy and transparency
  • Monitor follow-up services and job completions to maintain continuity and client satisfaction
  • Ensure WHS compliance and promote a strong safety culture across all worksites
  • Drive continuous improvement by identifying process enhancements and adopting new technologies
  • Support team development through performance reviews, training, and mentoring initiatives

Requirements:

  • Current Driver's License and A-Grade Electrical License are essential
  • Experience in service management in the electrical industry is desirable
  • Strong leadership, interpersonal and communication skills
  • Proven technical knowledge in lighting, power, switchboards, and commissioning
  • Experience with data installation and vendor/contract management considered desirable
  • Computer proficiency (MS Office incl. Outlook, Excel, Project)
  • Excellent problem-solving, planning, and reporting skills
  • Strong safety mindset with knowledge of WHS legislation and compliance

ClickApply Now and bring your leadership, technical skills, and customer-first mindset to a company that values safety, teamwork and customer satisfaction.

Applications close Monday 27th of October 2025 at 5:00pm, or earlier if a successful candidate is identified.

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