Customer Service

1 week ago

Sydney, New South Wales, Australia Cass Brothers - Bathroom, Kitchen and Plumbing Supplies Full time $60,000 - $80,000 per year

About the role

We are seeking a dedicated and customer-focused person to join our team at Cass Brothers - Bathroom, Kitchen and Plumbing Supplies' in Petersham, NSW. The position is Full-time, five days a week, Monday through Friday 8am-5pm and Saturday 8am-5pm, with one rostered day off per week. Notably, the showroom is closed on Sunday's.

What you'll be doing

  • Provide friendly and knowledgeable assistance to customers, answering inquiries and helping them find the right plumbing supplies for their needs
  • Process orders and payments accurately and efficiently, ensuring a smooth customer experience
  • Maintain organised and well-stocked product displays to create a visually appealing retail environment
  • Assist with restocking shelves, and ensuring product availability
  • Collaborate with the wider team to identify and implement ways to enhance customer service and sales
  • Contribute to a positive and productive work culture by supporting your colleagues and proactively addressing any customer concerns

What we're looking for

  • Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
  • Excellent problem-solving and quick-thinking abilities to handle customer inquiries and requests efficiently
  • Attention to detail and numeracy skills to accurately process orders and payments
  • Familiarity with plumbing supplies and home improvement products is highly desirable

What we offer

At Cass Brothers, we are committed to creating a supportive and rewarding work environment for our team. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive training and development opportunities to help you grow your skills
  • Employee discounts on our wide range of plumbing, bathroom, and kitchen products
  • Opportunities for career advancement within our growing company
  • A collaborative and friendly team culture where your contributions are valued

About us

Cass Brothers is a family-owned business that has been a trusted supplier of high-quality plumbing, bathroom, and kitchen products for over 50 years. Join our team and be a part of our continued success

Apply now to be our next Customer Service & Counter Sales Support Team Member

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