V- Material Aid Team Member

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Salvation Army welcomes all people who are looking for connection, guidance and a supportive community.

As the cost of living keeps rising, we are finding more and more community members are not always able to meet their food needs. Our centres provide a safe and dignified place for community members to come to connect in a meaningful way, to open up and share their story and begin to explore ways to address their food insecurity.

Volunteer Material Aid Team Members (All duties) support the Team Leader in ensuring quality delivery of food program to community including preparation of food items, stocking and storing of food items, preparing food hampers for distribution.

Key responsibilities

• Customer Service: With your friendly and engaging personality, ensure all customers are warmly greeted and are provided guidance to the store/pantry.

• Stock handling: Unload donated food, unpack and stock shelves and fridge/freezer making sure that food and material aid items are stored correctly according to food safety guidelines. Assemble food packs/hampers as required.

• Safety: Apply your care and concern to ensure customers, visitors, you and your team are kept safe by always adhering to safe work practices. Keep children safe by always abiding by Salvation Army's child safe policies and code of conduct. Help ensure safety equipment, food storage areas and the amenities are kept clear of hazards and are tidy and clean.

Qualifications and skills (desired/required)

• Physical fitness and the ability to safely lift and carry is required for this role.

• Interest in meeting new people with sensitivity and showing empathy are essential for this role.

• Previous experience in customer service or connecting with people in a social setting is beneficial.

Capabilities and personal attributes

Manage Self: Shows personal motivation and commitment to completing work activities effectively; maintains own motivation when tasks become difficult; regulates own behaviour and responds appropriately in all circumstances.

Act Ethically and with Integrity: Acts consistent with TSA vision, mission and values; represents the organisation in an honest, ethical and professional way; is reliable and trustworthy.

Show Respect: Responds in culturally appropriate ways.

Communicate Effectively: Listens to others when they are speaking and asks appropriate, respectful questions; speaks at the right pace and volume for varied audiences; is aware of own non-verbal cues; focuses on key points and uses simple words to build mutual understanding.

Work Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.

Lead Safety and Wellbeing: Identifies and follows safe work practices; takes action to address hazards, near misses and incidents.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.