Assitant Manager

Assistant Store Manager – Novo Shoes, Parramatta

About Novo Shoes

At Novo Shoes, we're passionate about fashion-forward footwear and empowering confident, stylish women. With over 120 stores across Australia and New Zealand, Novo is one of the largest and fastest-growing women's fashion footwear brands in the region. Join our dynamic team and help deliver an outstanding in-store experience.

Position Summary

As the Assistant Store Manager at our Parramatta store, you'll support the Store Manager in running day-to-day operations, leading a high-performing team, and delivering exceptional customer service. You'll play a key role in motivating staff, driving sales, and maintaining a strong store presentation. This is a 38-hour permanent role working Sunday to Thursday.

Key Responsibilities

• Support the Store Manager in leading, training, and motivating a sales-driven team.
• Assist in setting daily and weekly goals to achieve and exceed store KPIs and sales targets.
• Deliver outstanding customer service by engaging with customers and resolving queries or concerns professionally.
• Oversee stock levels, visual merchandising, and store presentation to reflect the Novo brand.
• Take ownership of opening and closing duties when required.
• Support recruitment, onboarding, and staff performance reviews in collaboration with the Store Manager.
• Ensure compliance with all company policies and procedures.
• Act as a role model in upholding the company's core values and retail standards.

Skills & Experience

• Previous retail experience in a supervisory or assistant management role (footwear or fashion retail preferred).
• Proven ability to lead and motivate a team in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to manage time effectively and adapt to changing priorities.
• Sales-driven mindset with a passion for delivering great customer experiences.
• Reliable, punctual, and flexible with availability to work weekends and retail trade hours.

Roster & Location

• Location: Parramatta, NSW
• Roster: 38 hours per week, Sunday to Thursday
• Availability on weekends, public holidays, and peak retail periods is essential.

What We Offer

• Competitive hourly rate + sales incentives
• Generous employee discounts
• On-the-job training and development opportunities
• A supportive and fashion-forward team culture
• Opportunity to grow your career with one of Australia's leading footwear retailers

Let me know if you'd like this turned into a PDF, formatted for Seek or Indeed, or if you want a version for Sales Assistant as well.

You said:THIS STORE IS FLASHIP STORE IN NSW ChatGPT said:

Great — since Parramatta is the flagship Novo Shoes store in NSW, we'll update the job description to reflect the higher responsibility, visibility, and performance expectations that come with being part of a flagship team.

Here's the revised Assistant Store Manager job description for Novo Shoes Parramatta – Flagship Store, NSW, with the Sunday to Thursday roster:

Job Title:

Assistant Store Manager – Flagship Store (Parramatta, NSW)

About Novo Shoes

At Novo Shoes, we live and breathe fashion-forward footwear. With over 120 locations across Australia and New Zealand, we're one of the leading women's footwear retailers in the region. Our Parramatta store is the NSW flagship location, setting the standard for service, visual presentation, and performance. We're looking for a passionate and driven Assistant Store Manager to support this high-profile store and elevate the customer experience.

Position Summary

As the Assistant Store Manager of our flagship store in Parramatta, you'll play a pivotal role in upholding the Novo brand experience. Supporting the Store Manager, you'll help lead a large, high-performing team, deliver outstanding service, and maintain impeccable standards in operations and visual merchandising.

This role is ideal for a strong retail leader who thrives in a fast-paced environment, is passionate about fashion, and is ready to step up in a flagship-level role.

Roster: 38 hours per week – Sunday to Thursday

Location: Novo Shoes, Westfield Parramatta (Flagship NSW Store)

Key Responsibilities

• Support the Store Manager in overseeing all aspects of day-to-day operations in a high-volume flagship environment.
• Lead by example on the floor – delivering a premium customer experience every day.
• Motivate, train, and support a large and diverse sales team.
• Drive store performance and contribute to exceeding weekly/monthly KPIs and sales targets.
• Maintain visual merchandising and store presentation to flagship standard.
• Support stock management, inventory control, and shrinkage minimisation.
• Assist with recruitment, onboarding, and development of new team members.
• Step into the Store Manager's role when they are off shift.
• Uphold Novo's brand, culture, and values as a key store leader.

Skills & Experience

• Previous experience as an Assistant Store Manager or senior supervisor in fashion, footwear, or fast-paced retail.
• Proven ability to drive sales and lead high-performing teams.
• Strong communication and people management skills.
• Visual merchandising experience and attention to detail.
• Results-driven, reliable, and organised.
• Able to manage competing priorities in a fast-paced flagship store.
• Passion for fashion, retail, and delivering memorable customer experiences.
• Flexible availability – must be available Sunday to Thursday and for peak trade periods.

Why Join Novo Parramatta (Flagship)

• Be part of a high-profile flagship store – where excellence is expected and rewarded.
• Competitive hourly rate + individual and store-based bonuses
• Generous staff discount and incentives
• Leadership development and ongoing training
• Career progression opportunities across Novo's national network
• Work with a supportive, fashion-forward team in a trend-driven retail environment

Job Type: Full-time

Pay: Up to $28.00 per hour

Expected hours: 38 per week

Experience:

• Fashion retail: 3 years (Required)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person