Practice Manager

Practice Manager – Innovate Health Albury

About The Role

We have an exciting opportunity for an experienced and motivated Practice Manager to lead our vibrant team at Innovate Health Albury. This full-time position offers the chance to play a pivotal role in managing one of Albury's most progressive and patient-focused medical practices.

The role is ideal for a dynamic, organised leader who thrives in a fast-paced environment and enjoys driving operational excellence, team culture, and continuous improvement in a multidisciplinary general practice setting.

This role attracts a competitive and negotiable salary and working hours for the right candidate. If you think you have what it takes, please contact us for a chat or submit an application.

Key Responsibilities

Leadership & Operations

• Lead and support a diverse team of doctors, nurses, reception, and allied health professionals to ensure seamless daily operations.
• Implement, review, and maintain policies, procedures, and manuals in line with RACGP Standards and accreditation requirements.
• Oversee smooth coordination of appointment flow, recalls, and clinical tasking systems through Best Practice and HotDoc.
• Maintain high standards of patient service and confidentiality across all touchpoints.

Financial & Administrative Management

• Oversee financial systems including Medicare batching, Tyro & HICAPS reconciliation, debtors management, and third-party accounts.
• Liaise with the bookkeeper regarding accounts payable, doctor disbursements, BAS preparation, and staff wages.
• Manage timesheets, rostering, and leave approvals to ensure accurate payroll coordination and workforce planning.
• Monitor and analyse operational and financial data via Best Practice, Cubiko, and other reporting tools to optimise performance and efficiency.

Human Resources & Compliance

• Manage end-to-end HR processes including recruitment, onboarding, training, performance reviews, and performance management.
• Ensure compliance with RACGP accreditation, Medicare, PRODA, privacy, infection control, and workplace safety standards.
• Lead Quality Improvement (QI) activities and liaise with the PHN to drive continuous enhancement of patient care and practice systems.

Meetings & Team Communication

• Coordinate and chair administration meetings to review workflows, reception processes, and patient experience initiatives.
• Facilitate nursing meetings to support clinical governance, stock management, infection control, and patient care protocols.
• Lead clinical meetings with doctors and nursing staff to address quality improvement, clinical efficiency, and multidisciplinary collaboration.
• Promote open communication, teamwork, and accountability through structured meeting agendas, follow-up actions, and transparent reporting.

Stock & Facility Oversight

• Oversee inventory management including ordering of vaccines, consumables, and clinical supplies.
• Maintain supplier relationships and ensure cost-effective procurement.
• Ensure the physical environment of the clinic remains safe, functional, and aligned with patient expectations.

Essential Competencies

• Excellent interpersonal, communication, and conflict-resolution skills.
• Strong organisational and time management skills with attention to detail.
• Commitment to high-quality patient care, confidentiality, and professional ethics.
• Minimum 2 years' experience in General Practice Management or Other Healthcare Management.
• Proven leadership and team development experience.

Preferred Criteria

• Strong understanding of RACGP Standards, practice accreditation, and Medicare compliance.

• Demonstrated experience in financial administration, rostering and workforce planning, and bookkeeping liaison.

• Proficiency in Best Practice, PRODA, HotDoc, and Microsoft Office Suite.

About Innovate Health Albury

Innovate Health Albury is a modern, fully integrated medical centre located in the heart of Albury. Open 7am–12am weekdays, 8am–8pm Saturdays, and 8am–4pm Sundays, we deliver accessible, patient-centred healthcare supported nursing, allied health services, visiting specialists and the latest digital systems.

Our model combines technology, teamwork, and compassion to provide exceptional care for every patient, every time.

Our Values

Diversity – We respect and embrace individuality in patients and staff.

Innovation – We continuously seek better ways to deliver high-quality care.

Collaboration – We share knowledge and work together to achieve excellence.

Accountability – We take ownership of our responsibilities and outcomes.

Compassion – We provide care with empathy, kindness, and professionalism.

Join Us

If you're an experienced healthcare leader ready to take the next step in your management career, we'd love to hear from you.

Please send your CV and cover letter to Ami at , or apply directly via Seek.